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Old 06-19-2008, 11:01 PM   #11
ishes for Webkinz
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Default Re: Glitch with POTM

I was told by a Ganz rep not to adopt more than one potm on an account in a day. It seems since I have stuck to that rule I have been getting all of my items.
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Old 06-19-2008, 11:20 PM   #12
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Default Re: Glitch with POTM

View Post Originally Posted by legalcat
Ganz has a very strong no replacement item policy now, its absurd... It took me 15 minutes of arguing with them the other day about Philip not getting his items and they finally replaced the wish token but were not friendly at all and said several times how they had this policy and then finally they replaced ONE of the items and said they were noting his account and how we better never expect to get an item replaced again

---------- legalcat added 1 Minutes and 7 Seconds later ----------

That being said you should definately call and maybe you will get a nice person or you can talk them into it
Wow.. lol they must not be nice! I lost my police car cuz of a glitch.. wuz so mad.. i called them and my dad had to get on the phone and start yeliing at them! i got a wish token too with it.
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Old 06-19-2008, 11:24 PM   #13
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Default Re: Glitch with POTM

well i do know that u will not get a repeat POTM item unless u have them all, then it will start over and so on and so forth!
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Old 06-20-2008, 12:16 AM   #14
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Default Re: Glitch with POTM

View Post Originally Posted by rattyjol
well i do know that u will not get a repeat POTM item unless u have them all, then it will start over and so on and so forth!
Thanks...I wondered about that.
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Old 07-01-2008, 08:28 AM   #15
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Default Re: Glitch with POTM

Lodida...Your last post was approx ten days ago. Did you get ahold of Ganz? And if so, did anything get resolved? I'm having a problem with my POTM - July (cheeky monkey)
I emailed them (only 7hrs ago) so I'll wait a bit before trying to phone and talk to someone directly - but I was just wondering how you made out (and if you had any tips for dealing with them - besides yelling, as I see other people have posted they have had to do)
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