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Old 10-18-2010, 05:48 AM   #1
missmollyzoe
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Default Unanswered: Glitch affecting my account!:'(

I have a glitch on my account!Eversince I played this year,it is appearing how the foods and items are named,and when I click on them,my account is logging of,without telling me anything!please tell me how I should repair the problem!
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Old 10-21-2010, 06:13 AM   #2
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Default Re: Glitch affecting my account!:'(

That sounds pretty complicated, and I'm really sorry it's happening to you. Maybe if you call GANZ, they can fix it.
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Old 10-21-2010, 07:21 AM   #3
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Default Re: Glitch affecting my account!:'(

View Post Originally Posted by WebkinzLion2010
I have a glitch on my account!Eversince I played this year,it is appearing how the foods and items are named,and when I click on them,my account is logging of,without telling me anything!please tell me how I should repair the problem!
Hmmm... I am not real sure what you mean but what I am getting is everytime you click on some food or something you get logged out?

I know here not too long ago a lot of us was being logged out during game play, but that seems to have been fixed. This I would suggest clearing your cache and try it, if it doesn't work, I would recommend calling Ganz, I haven't heard anyone having this problem, and if it has been going on all year, I would definately give them a call today.
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Old 10-21-2010, 07:55 AM   #4
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Default Re: Glitch affecting my account!:'(

Hey webkinzmomma, I am still logged out after game play (before being awarded the money), how did you guys get yours to stop?

Webkinzlion, sorry about your issues, but I think calling ganz and explaining your problem is the best suggestion. Sounds like more than a temporary glitch.
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Old 10-21-2010, 08:38 AM   #5
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Default Re: Glitch affecting my account!:'(

View Post Originally Posted by Breezer
Hey webkinzmomma, I am still logged out after game play (before being awarded the money), how did you guys get yours to stop?

Webkinzlion, sorry about your issues, but I think calling ganz and explaining your problem is the best suggestion. Sounds like more than a temporary glitch.
well I just hadn't heard anymore compliants about it, so ummm.. I haven't played games lately so I guess that's how I fixed it lol

Have you spoke to Ganz regarding this issue? I think I'll play some games today and see what happens, if I still have problems, I will make sure Ganz is aware of the problem and make sure they know it is a widespread problem too.

thanks for letting me know you were still having these issues!
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Old 10-28-2010, 09:45 AM   #6
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Default Re: Glitch affecting my account!:'(

I can't call Ganz because I'm from Romania and I don't have euro on my phone to call them!
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Old 10-30-2010, 02:39 PM   #7
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Default Re: Glitch affecting my account!:'(

Try calling Ganz's customer service. They should be able to fix your problem.
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Old 10-30-2010, 07:00 PM   #8
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Default Re: Glitch affecting my account!:'(

try Emailing the ganz customer service, since you can't phone them.
sorry about your glitch. =[
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Old 10-30-2010, 09:39 PM   #9
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Default Re: Glitch affecting my account!:'(

I don't know how your telephone system works. Do you mean you need to pay to call a toll free number, or that Ganz does not have a toll free number available in Romania?
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Old 11-05-2010, 10:36 AM   #10
missmollyzoe
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Default Re: Glitch affecting my account!:'(

Ok.I will email ganz.But I don't know why,this happens to me only when I am on Opera.Strange...huh?
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