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Old 01-01-2009, 10:33 PM   #11
Lopily
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Default Re: Ghost Plant?

There is a spot on the homepage where you can contact Ganz and say that an item is stuck in your room. I told Ganz and they fixed it for me.
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Old 01-01-2009, 10:53 PM   #12
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Default Re: Ghost Plant?

wEll unforuatley, mine is stuck on the floor. And i did try that before. But thank you anyway. I really appreciate it.

---------- KayJay17 added 14 Minutes and 36 Seconds later ----------

I did do the request for it to get fixed... i hope it does soon. I will post when it is. Thanks for all your help. It's nice to know that people care about other people.

Last edited by KayJay17; 01-01-2009 at 10:53 PM.. Reason: Automerged Doublepost
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Old 01-01-2009, 11:02 PM   #13
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Default Re: Ghost Plant?

Ganz has been really good about stuck objects when you go through their Customer Service section, so I'm sure you'll be fine in a couple of days! Good luck with your decorating!
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Old 01-01-2009, 11:34 PM   #14
I See Dead
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Default Re: Ghost Plant?

I would continue to try and re-set the room by logging in and logging out. You may also go into another room and continue to renter if possible. But I would contact GANZ. Being the caring company that they are, I am sure that they would be happy to help and fix your glitch. I hope your adorable Webkinz will not have to spend 1,000 kinzcash! Good luck!

Sincerely,
smallfry120
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Old 01-01-2009, 11:39 PM   #15
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Default Re: Ghost Plant?

Wow!!!!! I am so sorry to hear that......
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Old 01-02-2009, 01:06 AM   #16
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Default Re: Ghost Plant?

View Post Originally Posted by KayJay17
wEll unforuatley, mine is stuck on the floor. And i did try that before. But thank you anyway. I really appreciate it.

---------- KayJay17 added 14 Minutes and 36 Seconds later ----------

I did do the request for it to get fixed... i hope it does soon. I will post when it is. Thanks for all your help. It's nice to know that people care about other people.
Okay, just let us know what happens !!
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Old 01-02-2009, 01:12 AM   #17
HuskinsdadE
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Default Re: Ghost Plant?

Best wishes and keep us updated. I have had trophies placed on objects freeze before. After a while, they have re-set themselves. But since you made this room for the contest, we understand the urgency.

Good Luck!
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Old 01-02-2009, 01:29 AM   #18
I luvz U!
 
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Webberlily has disabled reputation

Default Re: Ghost Plant?

View Post Originally Posted by KayJay17
wEll unforuatley, mine is stuck on the floor. And i did try that before. But thank you anyway. I really appreciate it.

---------- KayJay17 added 14 Minutes and 36 Seconds later ----------

I did do the request for it to get fixed... i hope it does soon. I will post when it is. Thanks for all your help. It's nice to know that people care about other people.
KayJay... from what I understand of your original description, your stuck plant is now on the floor, but it was originally on something, a table or pedestal? if so, the best way to unstick it fast, is the link given by Calabelle, here it is again:
http://www.webkinzinsider.com/forum/...m-t380551.html
Make sure that you use the same table (or whatever it was on originally) and you may have to rotate it until you get it back in the original position (try in all 4 positions).

This is a very useful trick to learn, since stuck items are a recurrent problem...

Good luck!
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Old 01-03-2009, 10:05 AM   #19
Diabetes Awareness
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Default Re: Ghost Plant?

Hi, I have the same problem except I have a whole bunch of them. I was decorating for the contest. When I got it all done, I went to get some more pets. Now everything is hanging off the tables. I tried everything. After I took all the tables out, everything was on the floor. It won't let me edit the plants at all. When I move my mouse over the plants, a square shows up way off to the side, not even in the room. I've gone in and out of the room, logged out and in lots of time, and everything else I can think of. I tried the method that was in the link and it didn't work. I'm just leaving the plants and the tables in there, with the plants kind of hanging off, hoping that it will eventually fix itself. I don't really have time to contact ganz, since the contest is only for 2 days. I'm sure they wouldn't get back to me in time. I'm going to just hope it works, unless somebody else comes up with any other ideas. Good luck to you!
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Old 01-03-2009, 10:08 AM   #20
Call me Yana or Miki
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Default Re: Ghost Plant?

ooo.. Thats sad. I can't really do anything though.
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