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Old 03-20-2010, 10:27 AM   #11
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Default Re: getting logged off

Cannot even stay logged into WW for even a minute today! I timed it from once it actually loaded it ended up being just shy of a minute! This is getting EXTREMELY ANNOYING!
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Old 03-20-2010, 01:44 PM   #12
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Default Re: getting logged off

I think that the best thing you can do on your own is clearing your cache. If that doesn't work you should try contacting the Customer Support page on the Webkinz home page. If you can't find it here's the link [url=http://customerservice.webkinz.com/cs/us_en/cs_index.html]Webkinz

I also think that the Webkinz server is not large enough to handle the amount of people that are using the site. You would think that Ganz would upgrade their server so that the site would run smoothly.

Clearing your cache and contacting customer service should help but it's not a 100% foolproof plan. If those two things don't work I don't know what to do.

Hope I helped and that your logging off problems stop!

Last edited by webkinzphreak11; 03-20-2010 at 01:44 PM..
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Old 03-20-2010, 01:45 PM   #13
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Default Re: getting logged off

I am on with google chrome and it is working - whereas with firefox I get bumped off before even getting on!
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Old 03-20-2010, 02:22 PM   #14
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Default Re: getting logged off

Well as previously stated I have cleared my cache... I have checked for updates to my flash driver... and contacted my internet service provider ALL the things Ganz says to do... after all the problem isn't with them... however I am regularly being kicked off WW averaging 1-4 minutes of play before being logged off. I have contacted Ganz via email and we shall see how it goes.
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Old 03-21-2010, 12:38 AM   #15
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Default Re: getting logged off

It could be a problem with your web browser, as it sounds like people have been using firefox. It also could be a problem with your Adobe Flash Player. I have a thread that tells how to update the flash player. Here it is:

http://www.webkinzinsider.com/forum/...player-550583/
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Old 03-21-2010, 01:02 AM   #16
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Default Re: getting logged off

I use Mozilla Firefox for WW regularly, and I have had no problems getting logged off today. I am on server 10.
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Old 03-21-2010, 03:19 PM   #17
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Default Re: getting logged off

Nah my adobe media flasher is up to date... everything appears to be ok on my end. Hence my last resort of emailing Ganz... so when ever they get around to responding I will post what I have been told.
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Old 03-23-2010, 05:42 PM   #18
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Default Re: getting logged off

I've found that Webkinz logs out when an account is being used on different computers at the same time. This happened to me when my sister logged in while I was on her account. Webkinz also logs out at certain times for different types of accounts. American accounts will log out around 11:00 P.M. where I live and won't allow me to log on until 5:00 A.M. or 6:00 A.M. I hope this helps.
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