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Old 01-05-2008, 11:04 PM   #1
Lil Kinz
WRITERA is an unknown quantity at this point

Default Unanswered: getting error message/logged off every...

time I make a purchase.
We're new to Webkinz. We purchased two rooms earlier, but now get logged off and an error message every time. We've lost almost $4000 just today.
Any ideas? I've emailed CS, but I've heard it won't do any good.
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Old 01-05-2008, 11:34 PM   #2
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Default Re: getting error message/logged off every...

Hello Writera~

Im sorry to hear about your problems on WW.. they do have their share of glitches that happen and a lil moreso right now due to the overload of their servers since Christmas. What I typically make my daughter do when it starts acting up..LOGOFF, its too risky to lose something. Then maybe try logging in later. I also clear my cache/history/cookies and restart my computer regularly and keep our dock clean..this helps with glitches but not all together.

Yes its the weekend so its hard to get a hold of customer support right now. But do email them and keep them aware of the problems.

Hopefully tommorrow will be better for you!
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Old 01-06-2008, 12:09 AM   #3
Ratqueen
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Default Re: getting error message/logged off every...

I believe the last maintenance they did on the site last Thursday evening is what broke the site again. I'm afraid it will remain broken until they take the site down again for yet another maintenance (a more successful one this time, hopefully).
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Old 01-06-2008, 10:00 AM   #4
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Default Re: getting error message/logged off every...

View Post Originally Posted by WRITERA
time I make a purchase.
We're new to Webkinz. We purchased two rooms earlier, but now get logged off and an error message every time. We've lost almost $4000 just today.
Any ideas? I've emailed CS, but I've heard it won't do any good.
I think your issue is directly related to some major problems WW is having and I haven't heard of any work arounds for it. I've read several posts similar to this and it is so frustrating. I am extremely thankful I did not add my new pets. Until things get straightened out (?????) hang out here with us. Lots to read and learn. Sorry no help.
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