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Old 10-18-2007, 09:03 PM   #1
ask me
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sunshine will become famous soon enough

Default Unanswered: Getting a Blue Screen When Trying to Enter My Room

My niece is having a problem with her account. She has two pets, and both are in a room called the "Fun Room". When she tries to enter her house, she gets the loader lounger and then instead of seeing her room, she gets just a blue screen like this:

Click the image to open in full size.

This happens on multiple computers (including mine), so it's not computer related. I think it's related to the Webkinz Studio (which is also in the room) because she said it used to first give her the message that the studio was being renovated (like it does when you try to access the studio now), and then she'd get the blue screen. Now it just goes right to the blue screen.
I've tried jumping to another pet, but both of them are in the same room, and they both do the same thing.

She said this has been going on for about a week, so it's not related to today's update.

Has anyone seen this before?

Thanks in advance,

Linda
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Old 10-19-2007, 08:50 PM   #2
carolynisthebest
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Default Re: Getting a Blue Screen When Trying to Enter My Room

I have seen this before, it happened when I logged in. I cleared the cookies on my browsers and sent in a report to customer service and it was fixed the next day. Hope your neice has the same luck I did.
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Old 10-19-2007, 09:05 PM   #3
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Default Re: Getting a Blue Screen When Trying to Enter My Room

That has happened to me before in the clubhouse. Mine was solved by turning on Kinzchat, but I do not think that will work for you...

I would just wait a few days. After that, try contacting tech support, not sure how much good it will do, but it is worth a shot! Good Luck!
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Old 10-20-2007, 01:05 AM   #4
ask me
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sunshine will become famous soon enough

Default Re: Getting a Blue Screen When Trying to Enter My Room

Update: I emailed customer support and got a reply back that they have bumped it up to programming tech support. I guess I'll have to wait until Monday now.
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