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Old 11-02-2009, 09:46 AM   #1
Relized
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Default Unanswered: Ganz's Email & Customer Support Number?

Hi this was the only place I could think of to post this.
My little brother's friend keeps taking items from my brother and keeps doing it. He's officially cleaned out 2 whole rooms now, and my mom is very mad because all the items he took from those rooms were the pet exclusive items, from the webkinz she keeps buying him , for his friend to keep haxxing his account and taking them. We'd really like to call and/or email Ganz the situation so if someone has their Email and/or number, Id greatly appreciate it if they could tell me!

Thank you,
~Matthew
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Old 11-02-2009, 09:55 AM   #2
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Default Re: Ganz's Email & Customer Support Number?

ok this is the link to the phone number and email address for ganz. My suggestion have your mom call today. if you need to find it again its listed on help me forum:

http://www.webkinzinsider.com/forum/...ddress-247012/

they have it sticky at the top of the questions. Good luck with getting the problem stopped.

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Old 11-02-2009, 11:25 AM   #3
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Default Re: Ganz's Email & Customer Support Number?

May I ask why he doesn't change his password so this can't continue to happen? I would have done that after the first items were taken. It is easy to do. There is a button on the log in page.
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Old 11-02-2009, 11:33 AM   #4
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Default Re: Ganz's Email & Customer Support Number?

Moved this to the Somebody Help section . tribbles gave you the link, and it's also in my siggy. An adult will need to call. I would change the password to something completely unique and unidentifiable, and never give it out.
Here's another link on how to create a strong password.

http://www.microsoft.com/protect/fra...s/checker.aspx
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Old 11-02-2009, 12:02 PM   #5
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Default Re: Ganz's Email & Customer Support Number?

You shoulld have your mother call and help your brother change your password. Also since your mom knows this is going on, I think she should tell the boys mother that this has happened. He is stealing and his mother should put a stop to it and explain how wrong it is.
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Old 11-02-2009, 12:08 PM   #6
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Default Re: Ganz's Email & Customer Support Number?

View Post Originally Posted by marnabear
You shoulld have your mother call and help your brother change your password. Also since your mom knows this is going on, I think she should tell the boys mother that this has happened. He is stealing and his mother should put a stop to it and explain how wrong it is.
Absolutely! I am sure she would have him return the items. First and foremost he must change his password. I am not sure Ganz will do anything because the person must have the password to get in the account. How did he find out it was the friend?
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Old 11-02-2009, 01:57 PM   #7
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Default Re: Ganz's Email & Customer Support Number?

Change your password asap.
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