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Old 01-13-2010, 06:31 PM   #1
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Default Answered: Ganz Threatend to banned my account because I missed typed!

I just got my new webkinz box of trading cards and I missed typed a code multible times (I have very bad eyes) so GANZ just HAD to think that I was trying to hack a code. Grr. So now I need to wait a 24HOURS untill I can re-type my code and pray that I don't mess up my other 76 codes (oh yeah, I counted) or Ganz said that my account would be BANNED! ALL 45+ webkinz GONE! I am not going to risk that untill I know for sure that ganz knows I am NOT hacking ANYTHING! What can I do to insure that my account won't die?


All I wanted was some new items for my pets!
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Best Answer - Posted by Mom2Alex
Same thing happened to me when I was entering a box of codes. Just wait the 24 hours and make sure to double check the code before you press send. Don't worry about it is not a big deal.
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Old 01-13-2010, 06:32 PM   #2
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Default Re: Ganz Threatend to banned my account because I missed typed!

call them and tell them. i am SO sorry to hear this. im about to call them too, one i find the numer. LOL
Old 01-13-2010, 06:33 PM   #3
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Default Re: Ganz Threatend to banned my account because I missed typed!

I'm so sorry this happened to you.
You should call Ganz and explain why you miss typed the code. Good Luck!
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Old 01-13-2010, 06:34 PM   #4
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Default Re: Ganz Threatend to banned my account because I missed typed!

I'm very sorry this happened. the number for GANZ is 1-866-WEBKINZ.
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Old 01-13-2010, 06:35 PM   #5
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Default Re: Ganz Threatend to banned my account because I missed typed!

Call them or ask a sibling parent or friend to type it for you
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Old 01-13-2010, 06:39 PM   #6
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Default Re: Ganz Threatend to banned my account because I missed typed!

Thanks Guys.I probably will call them.
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Old 01-13-2010, 06:40 PM   #7
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Default Re: Ganz Threatend to banned my account because I missed typed!

Erinmonkey, what you saw is a standard security that has been in place since the beginning of Webkinz. Just sometimes when they do other things that include new programming, that security gets heightened and you get that response after you have typed in a couple of codes wrong.
I have had it happen to me on NUMEROUS occasions because they are hexa-decimal alpha/numeric codes it is not unusual, especially when there are multiples to input, for a couple of them to get mixed up.
With the Multiple coded ones from series 1 and two, after I was finished with the code I would strike it out with a highlighter so that I wouldn't accidently use part of the code above that had already been used.
Don't worry, Ganz will not ban you. You just make sure you don't try to put any codes in before the 24 hour period or it will start the time ban all over again from the first hour, k?
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Old 01-13-2010, 06:52 PM   #8
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Default Re: Ganz Threatend to banned my account because I missed typed!

That really stinks!

It's happened to me a few times, and it's been very annoying. Just try to read the letters VERY, VERY carefully. Also, don't put codes in during your 24-hour period of no codes (something'll happen then).

I hope you manage to use all "76" codes.
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Old 01-13-2010, 07:16 PM   #9
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Default Re: Ganz Threatend to banned my account because I missed typed!

I would call ganz just for good measure. I would just give them the heads up that you have bad eyesite and 76 codes to enter and the likelyhood of you entering the codes wrong a few more times are pretty good. I'd also write the persons name down and the time you talked to them. That way if anything does happen you have already delt with the issue upfront and have the persons info you worked the problem out with.
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Old 01-13-2010, 08:27 PM   #10
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Default Re: Ganz Threatend to banned my account because I missed typed!

I've had boxes of trading cards before and had this happen to me. I finally learned to be very careful with the cards with multiple codes on them and also to be patient and not try to enter too many at once.

I wish Ganz's checking could be a bit smarter and realize that the code you entered in wrong was just a digit or so off. It's easy to mistake a 5 and an S for example or to transpose figures. But people have good advice, call Ganz and tell them that you have bad eyes.

And enter just a few codes at a time and rest in between. Be careful to keep the ones you have already entered separate from the ones you have not.
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