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Old 04-16-2009, 03:55 PM   #231
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Default Re: Ganz Telephone Number and Email Address

View Post Originally Posted by gigglemeg
I called and left a message but I'm irritated that they don't have immediate assistance. Most other businesses have someone manning the phones. Why do they need to call us back? Do they look at your account first?
Hi Gigglemeg,
It is very frustrating to need help and not get it. It would be very helpful if Webkinz had a receptionist. The delay may be because they sometimes have more phone calls than people to answer them.

View Post Originally Posted by kaitlynmichelle
I have tried emailing and it said to use their form on webkinz.com ... my hot air balloon has been stuck in a doorway for a long time which is pretty upsetting. First day I get it and it gets stuck! BUT when I fill out the "my vehicle is stuck" form, it says my information doesn't match what they have on file. I think I know my own birthday, etc. so I know its right. I'll have to try calling but it seems to me the customer service is pretty bad.
Hi Kaitlynmichelle,
You want to very carefully look at the form. The birthday format is ddmmyyyy. This is the standard for Canada but not the USA. For example a birthdate of December 11, 1995 would be entered as 11121995 in the Ganz form. On Monday I did call and get two items unstuck. It did take awhile to get through on the phone. The representative was very helpful.

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Old 04-23-2009, 12:48 PM   #232
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Default Re: Ganz Telephone Number and Email Address

I called Ganz today and was shocked that once I got past the "Press 1 for English, 2 for French, etc." an actual real live person picked up the phone!! I was totally prepared to leave a message for a Customer Service rep to call me back.

Unfortunately, the very kind lady on the phone could not help me with my problem. I keep getting the "Please Wait" message that lasts an eternity about every 10 minutes or so. She took down my IP address, service provider and router and promised to forward my information on to their computer techies in the hopes that they'll someday have a fix for this problem. She did not have a timeline as to when the problem would be fixed though.

I told her I was concerned about missing out on activities during the ExtravaGANZa, and her suggestion was to play on a friend or family member's computer!! Like that's realistic!

Anyway, be of good cheer you long suffering WW fans. If you need to call in for customer support maybe you will be lucky like me and get to talk to a real person!
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Old 04-23-2009, 01:32 PM   #233
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Default Re: Ganz Telephone Number and Email Address

Quote:
I called Ganz today and was shocked that once I got past the "Press 1 for English, 2 for French, etc." an actual real live person picked up the phone!! I was totally prepared to leave a message for a Customer Service rep to call me back.
I had to call today about a problem and I was surprised to get through to a Rep so quickly too. She was so nice and seemed eager to help me out. It looks like Ganz is taking Customer Service seriously these days. It's a very welcome change.
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Old 04-24-2009, 10:04 AM   #234
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Default Re: Ganz Telephone Number and Email Address

I had to call Ganz/Webkinz today and got through to a real person immediately as well. She was very nice, very helpful and was able to give me a solution immediately. This is the first time I have ever had to call them and it was a very positive experience
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Old 04-24-2009, 03:30 PM   #235
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Default Re: Ganz Telephone Number and Email Address

Thanks FIA! I've been emailing them ideas.
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Old 04-25-2009, 09:18 AM   #236
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Default Re: Ganz Telephone Number and Email Address

Thank you. I emailed them a while ago since my lil' kinz hippo is showing big in webkinz world and they said to call...but I didn't have their number.
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Old 05-06-2009, 03:21 PM   #237
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Default Re: Ganz Telephone Number and Email Address

I have been trying to call ganz for the past two days but always get a busy signal. Is there any other way to contact them. I can't log into my Webkinz JR account. I can get into the parent one, but not the other. Everytime I enter my screen name and password then click on the green button, nothing happens except my screen name and password disapears. I tried everything, my pop up block is off too.
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Old 05-28-2009, 10:18 AM   #238
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Default Re: Ganz Telephone Number and Email Address

i will try emailing them, thanks a bunches!
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Old 05-31-2009, 09:40 AM   #239
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Can anyone help me I've collected all 24 charms in the charm forest and it will not give me my exclusive item, what should I do??? should I call Ganz. Thank you
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Old 05-31-2009, 09:41 AM   #240
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Default Re: Charms

View Post Originally Posted by Cathy
Can anyone help me I've collected all 24 charms in the charm forest and it will not give me my exclusive item, what should I do??? should I call Ganz. Thank you
Yes, call or e-mail them.
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