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Old 11-14-2008, 01:34 PM   #191
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Default Re: Ganz Telephone Number and Email Address

Thanks for info just got hold of a live person and hopefully they can straighten it out
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Old 11-15-2008, 12:50 PM   #192
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Default Re: Ganz Telephone Number and Email Address

Thank you! Did Ganz tell you this directly? That is cool!
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Old 11-23-2008, 09:48 PM   #193
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Default Re: Ganz Telephone Number and Email Address

this will come to use to alot of peeps! Thanks
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Old 11-30-2008, 08:57 PM   #194
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Default Re: Ganz Telephone Number and Email Address

thanks so much......I really needed that. I just emailed GANZ a second ago for a pet of the month problem. My mom also wrote the phone number down.


you are awsome!!!!!!!!!!!
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Old 12-04-2008, 01:36 PM   #195
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Angry Re: Ganz Telephone Number and Email Address

I was having many problems with Webkinz-mostly getting the "Please wait" message every time I tried to do anything. And when it said "please wait", it apparently meant "please wait FOREVER" because the only way I could continue was to log off and then back on. And sometimes I would have to log on and off 4 or 5 times to get back on. I emailed Webkinz 3 times and got an automatic response that had nothing to do with my problem and then they emailed me a phone number. When I called, they said, "It's not YOU, it's US, and we're working on the problem", but couldn't tell me when it would be fixed. After that it got worse so I emailed again and got the same useless automatic response. I thought that since you could only say a limited amount of words in the email that maybe they didn't understand my problem, so I got the Ganz address and sent them a long detailed letter (snailmail) explaining the problems I was having. About 6 weeks later, I got the SAME USELESS EMAIL RESPONSE-apparently they didn't even read my letter!! They sent the phone number again but I didn't call right away. Now (although hard to believe the problems could get WORSE) I pretty much can't get on Webkinz world at all-I get a screen saying "Sorry, we're full-please try again later." I've spent a ton of money on pets, trading cards, and the E-shop and I am NOT a happy camper! I called again this morning but have not heard from them yet. Their customer service is abysmal!
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Old 12-08-2008, 11:07 PM   #196
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Default Re: Ganz Telephone Number and Email Address

I keep getting kicked out every ten minutes (like clock work) my server crashes. Is the 866 a toll free number, and what are the hours? Standard business I guess?
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Old 12-09-2008, 02:26 PM   #197
 
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Default Re: Ganz Telephone Number and Email Address

Does anyone here do gymnastics?!?!?

---------- Cassidyslockett added 6 Minutes and 32 Seconds later ----------

View Post Originally Posted by thatssowebkinz
How did you get that info? I am definitley e-mailing them some of my ideas for new Webkinz!

i tried it and they sent me back a "DO NOT REPLY" e-mail

Last edited by Cassidyslockett; 12-09-2008 at 02:26 PM.. Reason: Automerged Doublepost
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Old 12-15-2008, 07:29 AM   #198
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Default Re: Ganz Telephone Number and Email Address

Thank You im going to figure something to email them
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Old 12-17-2008, 10:22 PM   #199
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Red face Re: Ganz Telephone Number and Email Address

:deer::acs::easter:
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Old 12-18-2008, 02:29 PM   #200
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Default Re: Ganz Telephone Number and Email Address

Omg

thank yo sooooooooooooooooo much!!
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