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Old 10-30-2008, 11:28 PM   #181
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Default Re: Ganz Telephone Number and Email Address

I have called them and used my customer id. It takes forever for someone to call back. Last time they called just before closing and I wasn't home. So I had phone tag to contend with also. I called the first time because when I won the grand prize in the charm forest I never got it. They finally fixed it for me and then the same thing happened weeks later on one of my other accounts. I was disappointed because you cannot win another of those the way you can with the crown of wonder. And I get this email that they try to make sure a problem does not recur. I'm still waiting for my call back.
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Old 10-31-2008, 12:17 AM   #182
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Default Re: Ganz Telephone Number and Email Address

Thank you for the info.I was looking for the number.
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Old 10-31-2008, 03:56 PM   #183
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Default Re: Ganz Telephone Number and Email Address

Posting to update everyone so you can try to reach ganz if you didn't get your halloween treat bag like me KK
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Old 11-01-2008, 12:54 PM   #184
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Default Re: Ganz Telephone Number and Email Address

Thank you FIA!!!
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Old 11-01-2008, 09:06 PM   #185
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Default Re: Ganz Telephone Number and Email Address

JALYN after the tenth pet you don't recevie any more rooms.
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Old 11-02-2008, 08:51 PM   #186
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Default Re: Ganz Telephone Number and Email Address

They are always make it a headache to post a problem in your account or write to them.

I'm calling about a major problem tomorrow....adopted two (2) new pets and they didn't give me a room for each of them!!! No rooms came with my webkinz...everything else did.!!!!

---------- sindarin added 1 Minutes and 17 Seconds later ----------

View Post Originally Posted by mandiegirl2
JALYN after the tenth pet you don't recevie any more rooms.
WHY IS THAT?????? Oh...well, you answered my question right there.

I have over 10 pets....oh, nice to know! Thank you for letting me know.

Last edited by sindarin; 11-02-2008 at 08:51 PM.. Reason: Automerged Doublepost
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Old 11-03-2008, 03:15 PM   #187
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Default Re: Ganz Telephone Number and Email Address

i have the same problem my account is 5 weeks old and it won't let me trade. I have never traded!!!!! This stinks, i sent a few e mails and the first response said it should be fixed in a few days and the next response doesn't give me any idea as to when it will be fixed.
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Old 11-06-2008, 11:09 AM   #188
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Default Re: Ganz Telephone Number and Email Address

I've had so many issues for over a week now. I have adopted 2 POTM a put and a hippo and didn't get a loot bag with either of them. On top of that my account keeps reloading. I just placed my second call to customer service...one last Thursday and one today and I wished they would call me back. I think it's terrible that anyone wait for a week or longer to get customer service to contact you back....I've had it!
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Old 11-07-2008, 06:28 PM   #189
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Default Re: Ganz Telephone Number and Email Address

View Post Originally Posted by FIA
If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com

Important update regarding email support (10/04/2008):

Here is a link to the page they are asking you to use now: http://customerservice.webkinz.com/c.../cs_index.html
I need the 1-800 number so I can get to the estore customer service Ext 2905. I see the 1=866 number but not the 800 one. Please help if you can. Also, if someone has the number for Canada and the extention it would be appreciated.Thanks.
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Old 11-09-2008, 02:04 PM   #190
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Default Re: Ganz Telephone Number and Email Address

thanky u for help!
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