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Old 09-30-2008, 05:40 AM   #161
Webkinz :)
sweetlamb is an unknown quantity at this point

Default Re: Ganz Telephone Number and Email Address

Whenever I email them with that address they sent me this message:

This is an automatic response to let you know that Webkinz World has NOT received your information.

In order for us to properly address your issue, please go to www.webkinz.com and click on the 'Customer Service' link, located below the 'Log In' button.
Once you find your specific question, please fill out the corresponding form and send us your request.

Please Note: If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'comments and suggestions' link on the Customer Service page.


So I don't know what else to do. Can't get through on the phone, so I guess I will just keep emailing and calling.
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Old 10-01-2008, 02:44 PM   #162
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gymnast1995 is on a distinguished road

Default Re: Ganz Telephone Number and Email Address

wow! thanks so much!! I need to e-mail them b/c the trading room won't work for me. . .
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Old 10-02-2008, 07:26 AM   #163
halfpt
Webkinz :)
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Default Re: Ganz Telephone Number and Email Address

Do they really call you back? I'm having lots of problems since the latest update...

---------- halfpt added 3 Minutes and 2 Seconds later ----------

how did you get the number for the head of GANZ

Last edited by halfpt; 10-02-2008 at 07:26 AM.. Reason: Automerged Doublepost
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Old 10-02-2008, 11:18 AM   #164
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joshgrobanfan will become famous soon enough

Default Re: Ganz Telephone Number and Email Address

I got the same email message when I tried to email support@webkinz.com. It says I have to go through their main page on their website to submit any questions or comments. I'm having major issues with my account ever since the big update yesterday, October 1. We can't get into the w-shop, the curio shop, our rooms, a lot of the buttons are blank, etc.

Anyone know if this is a webkinz problem or something on my computer conflicting with their recent changes??
joshgrobanfan is offline Female
Old 10-02-2008, 02:33 PM   #165
hoa, I'm
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leahsmom is just really niceleahsmom is just really nice

Default Re: Ganz Telephone Number and Email Address

I called 3 hours ago. No call back. I got the same email "no reply" message. I am guessing they are flooded with calls/emails after yesterday. We don't really have much of a choice but to follow their instructions and try things that way. Good luck everyone!
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Old 10-02-2008, 10:05 PM   #166
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allenelem2 is an unknown quantity at this point

Default Re: Ganz Telephone Number and Email Address

thanks sooo much
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Old 10-03-2008, 08:52 AM   #167
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samprow is on a distinguished road

Default Re: Ganz Telephone Number and Email Address

Thank you so much! Actually, in the past, I have had Ganz replace prizes that I did not get originallly. Is this a new policy? It's been less than a year that they helped me.

I stand up for God!

Thumbs up for you!
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Old 10-03-2008, 09:21 AM   #168
bmb0220
Lil Kinz
bmb0220 is an unknown quantity at this point

Default Re: Ganz Telephone Number and Email Address

Has anyone actually had their problems fixed by calling? It's my understanding that these are glitches from the upgrades and they are working on them already.
bmb0220 is offline Female
Old 10-04-2008, 07:49 AM   #169
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Default Re: Ganz Telephone Number and Email Address

Thank you SOOO much!!!!! i needed that SOOOO badly because, some of my items are getting stuck in my room it is really weird!!! but thank u!!!!! and guys how do u post pictures like some people put pictures and sayings under there post that they were saying ( this is my 2 post i dont know alot ) Example:

blah blah blah....


Now over here they would put
:husky: this is jackie- i dont get it!!!!
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Old 10-05-2008, 03:13 PM   #170
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Default Re: Ganz Telephone Number and Email Address

Thanks there not excepting email anymore!
Tisdaley313 is offline
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