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Old 07-28-2008, 04:14 PM   #111
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Default Re: Ganz Telephone Number and Email Address

Thank you very much for posting this information. The people who work in the customer service department are very prompt & very friendly.

I called and left a message for their customer service yesterday and received a call this afternoon.

The secret code for my manatee didn't work and they were able to check to see that it was indeed valid. Apparently a large number of manatees were shipped out before their secret codes were entered into the system. They reassured me that the codes would be entered by the end of this week.
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Old 07-28-2008, 04:16 PM   #112
jorlynn235
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Default Re: Ganz Telephone Number and Email Address

thank you so much this really helps!!!!
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Old 07-29-2008, 11:08 AM   #113
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Default Re: Ganz Telephone Number and Email Address

View Post Originally Posted by FIA
If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com



That's really cool!
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Old 07-29-2008, 03:37 PM   #114
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Default Re: Ganz Telephone Number and Email Address

View Post Originally Posted by lcunha72
I had the same question today because I adopted three new pets and only one of them got a room. The other two ended up in my garden. I looked around for an answer and then decided to check out the guide. In one of the sections (maybe the section about adopting new pets...) it says that only your first 10 pets get a medium sized room. I guess after that you have to buy additional rooms if you want them.

Hope that helps a little!:
you get extra KC for the 11th and beyond pet instead of an extra room. So if you want an extra room, you can buy it, and place it where you want.

I have started putting 2 pets into each large room instead of one pet each in a small one. It gives you more room to decorate, and it's easy to get another bed in there. The small rooms that come with the pet get too crowded for me too fast if I want to put some more pieces in there to decorate with.
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Old 07-29-2008, 04:22 PM   #115
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Default Re: Ganz Telephone Number and Email Address

Hi there,

I've been lurking for a bit, but have registered today. Really great site!

My question is, I wrote them at the email address back on the 20th regarding missing exclusives from my daughter's account. They wrote back with the phone number and a "case" number to use. Well I called it on the 22nd and left a detailed message including the phone number where I could be reached, her acct. name (no password) and what was missing. I still had not heard back by last night (Mon. 28th) so called again. Today I receive an email supposedly from them (looks the same) referencing the email I sent. But this one is asking for:

"-First name of the user
-Birth Date of User
-Pet Type
-Secret code
-Sequence Number (This is printed on the top left side of the opened Webkinz tag or on the back of the tag, below the UPC code on the tag. This number could be up to 15 digits long) If trading card – not applicable
-Place of Purchase (Store Name, City, State)
- Issue you are currently experiencing"

It goes on to say that once it gets that info, (most of which I'd already given) it says they'll call between Mon. and Fri.

This seems to conflict with their prior phone message (when you call) and asking for the secret code has me a bit concerned. Should I be, or does this sound like typical strategy for them?

Thanks for your patience with a newbie.

Candace
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Old 07-29-2008, 07:22 PM   #116
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Default Re: Ganz Telephone Number and Email Address

Thank you very much. I will need this info in the future.
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Old 07-30-2008, 01:55 PM   #117
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Default Re: Ganz Telephone Number and Email Address

thanx for the help!
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Old 07-30-2008, 01:56 PM   #118
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Default Re: Ganz Telephone Number and Email Address

thanks FIA!
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Old 07-30-2008, 03:46 PM   #119
I'm a deep sea
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Default Re: Ganz Telephone Number and Email Address

I appreciate you putting this on here, It will help all WI members having problems and needing to contact GANZ. Thanks again!
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Old 07-30-2008, 09:07 PM   #120
strawberry1517
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Default Re: Ganz Telephone Number and Email Address

oh really cool thanks im writing that down say hi to my webkinz -:toucan::gr::goo::pig::rac:
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