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Old 03-16-2008, 04:04 PM   #1
FIA
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Default Unanswered: Ganz Telephone Number and Email Address

If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com

Important update regarding email support (10/04/2008):

Here is a link to the page they are asking you to use now: http://customerservice.webkinz.com/c.../cs_index.html
Originally Posted by MissGnomie
Webkinz support email is no longer taking emails... they are requesting (or... telling) everyone to use the costumer service area on webkinz site.

when you do email them - you get the following back ;

This is an automatic response to let you know that Webkinz World has NOT received your information.

In order for us to properly address your issue, please go to www.webkinz.com and click on the 'Customer Service' link, located below the 'Log In' button.
Once you find your specific question, please fill out the corresponding form and send us your request.

Please Note: If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'comments and suggestions' link on the Customer Service page.

Last edited by FIA; 10-04-2008 at 11:21 AM.. Reason: .
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Old 03-17-2008, 08:49 AM   #2
call me kaylee
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Default Re: Ganz Telephone Number and Email Address

thanks FIA!!!!!!
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Old 03-17-2008, 01:40 PM   #3
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Default Re: Ganz Telephone Number and Email Address

How did you get that info? I am definitley e-mailing them some of my ideas for new Webkinz!
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Old 03-17-2008, 07:31 PM   #4
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Default Re: Ganz Telephone Number and Email Address

thanks FIA!!
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Old 03-20-2008, 02:22 PM   #5
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Default Re: Ganz Telephone Number and Email Address

Can you tell me their operating hours? That is, when I can get in touch with someone by phone. Thanks so much in advance!
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Old 03-21-2008, 06:11 AM   #6
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Default Re: Ganz Telephone Number and Email Address

Thanks! ^^
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Old 03-22-2008, 11:21 AM   #7
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Default Re: Ganz Telephone Number and Email Address

ty so much
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Old 03-22-2008, 06:14 PM   #8
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Unhappy Re: Ganz Telephone Number and Email Address

Tysm
I called once but they responded like 3 weeks later
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Old 03-22-2008, 07:57 PM   #9
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Default Re: Ganz Telephone Number and Email Address

THanks so much I needed to contact them bcse my account was hacked
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Old 03-23-2008, 10:02 AM   #10
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Default Re: Ganz Telephone Number and Email Address

I've contacted the email address a dozzen times and i've gotten one responce saying that they would call me within 2 business days. That was back in December. Maybe the phone #'s will help more. Thanks for the information. and thanks for WI!
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