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Old 04-10-2012, 08:42 AM   #31
joi
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Default Re: ganz parent bloggerhood click to win problems

View Post Originally Posted by Glamourqueen
Okay, I just got off the phone with Webkinz, and she said that the problem had not been reported. She did go to the parent site and found that what I was saying was true, (not the nicest customer service rep), and said that she is going to pass it along... I think for anything to change, more people are going to have to call. The number is 1-866-932-5469, if any of you would like to help! I hope they fix this, I really liked these prizes. Maybe if enough of us call they will fix and extend the days to make up for this.
Thanks for calling, I'm going to call now too.
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Old 04-10-2012, 09:21 AM   #32
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Default Re: ganz parent bloggerhood click to win problems

I also just called to report the problem. CSR, a very nice young man, said he would pass it along to the supervisor. I hope it's fixed soon, I really like these prizes.
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Old 04-10-2012, 09:41 AM   #33
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Default Re: ganz parent bloggerhood click to win problems

View Post Originally Posted by joi
Thanks for calling, I'm going to call now too.
Thanks for helping, hopefully it will be fixed soon!

View Post Originally Posted by dustydogheaven
I also just called to report the problem. CSR, a very nice young man, said he would pass it along to the supervisor. I hope it's fixed soon, I really like these prizes.
Thanks for calling in too! I am glad we have this community of webkinz friends!
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Old 04-10-2012, 10:35 AM   #34
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Default Re: ganz parent bloggerhood click to win problems

I called too. They said they'll pass it along. I'm kind of sad it hasn't been fixed yet.
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Old 04-10-2012, 10:49 AM   #35
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Default Re: ganz parent bloggerhood click to win problems

View Post Originally Posted by Liw
I am having the same issue. I see the black box. I have been able to find it everyday until today.
Me too...same problem and I cleared the cache, diff browsers etc
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Old 04-10-2012, 11:10 AM   #36
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Default Re: ganz parent bloggerhood click to win problems

They must be getting a lot of calls because I can't even get through to complain about this issue!
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Old 04-10-2012, 11:33 AM   #37
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Default Re: ganz parent bloggerhood click to win problems

View Post Originally Posted by judy999
They must be getting a lot of calls because I can't even get through to complain about this issue!
I usually use the estore number because I get through better. Got through the first time and was told this problem is just on Firefox so I tried IE and Chrome with the same result. I called back and had to listen to the music a short time. Got what I think may have been the same person, told her I could not find it on the other browsers. She is going to pass that on to tech support. They might have it fixed before the offer is over but I wouldn't count on it.
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Old 04-10-2012, 12:22 PM   #38
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Default Re: ganz parent bloggerhood click to win problems

I just got through and the rep also told me it was FF specific but since I use Safari, I convinced her this wasn't true. Hope they get it fixed soon!
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Old 04-10-2012, 01:39 PM   #39
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Default Re: ganz parent bloggerhood click to win problems

I think they have fixed this as I just found the ad using IE. I couldn't find it this morning! Thanks to all who called!
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Old 04-10-2012, 02:23 PM   #40
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Default Re: ganz parent bloggerhood click to win problems

Thanks for all the help, for those who posted and called. I just checked and got it on firefox! Yah to the Webkinz Insider team!
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