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Old 11-27-2008, 08:22 PM   #1
Gamester2
Gift Guru
Tiamo is on a distinguished road

Default Unanswered: Ganz not responding-gave machine #

I recently purchased a webkinz and the code, when I went to enter it, said it had already been entered.
I contacted Ganz, and got an auto response, this is what it said in part:

--"In order for us to properly address your issue, please go to
> www.webkinz.com and click on the 'Customer Service' link, located below
> the 'Log In' button.
> Once you find your specific question, please fill out the corresponding
> form and send us your request._
>
So I followed the instructions, and got this:

--"Hello,
>
> We require complete and accurate information in order to process your
> request.
>
> Please REPLY TO THIS EMAIL and provide us with the following details so
> that we can better investigate your issue.
>
> -First name of the user
>
> -Date of Birth of the user (yyyy-mm-dd)
>
> -State or Province/Country of the user
>
> -Pet Type
>
> -Secret code
>
> -Contact Name (Adult over 18 yrs old)
>
> -Contact Phone Number
>
> -Sequence Number (This is printed on the top left side of the opened
> Webkinz tag or on the back of the tag, below the UPC code on the tag. This
> number could be up to 15 digits long) If trading card – not applicable
>
> -UPC code (this bar code is printed on the fabric tag sewn to the Webkinz
> Plush Toy or on the back of the Webkinz tag). If trading card – not
> applicable
>
> -Place of Purchase (Store Name, City, State)
>
> ***As a reminder, any attempts to gain access to Webkinz World in a
> fraudulent manner, including but not limited to using fraudulent Secret
> Codes or guessing Secret Codes is grounds for the immediate termination of
> your account.***
>
> Thank you,
>
> Webkinz Customer Support"

>
So I followed the instructions, and got this (in part to not put personal info in it):

--"Hello,
>
> Thank you for your question.
>
> In order to further assist you with your issue, we will need you to call
> 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard
> Time and provide more information. Please have your account information
> and secret code handy for account verification.
>
> Your customer service code is -------"
So I followed the instructions, I called, I entered the code and followed the directions, and it is nothing but a machine. Noone has addressed my issue. Can anyone offer assistance?
Tiamo is offline
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Old 11-27-2008, 08:33 PM   #2
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Default Re: Ganz not responding-gave machine #

Somone will call you back shortly after you call and enter your service code! They have always gotten back to me quickly after I call and enter my service code. Best of luck!
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Old 11-27-2008, 08:35 PM   #3
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Default Re: Ganz not responding-gave machine #

Go to the WW log-in page and click on Customer Service. Then click on the second choice: "Adoption Issues or Questions about Secret Codes". Then click on "Have you been told that your secret code is used?" and fill out the form. In my experience that is the best way to solve all problems, instead of phoning or emailing which are exercises in frustration.
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Old 11-27-2008, 08:36 PM   #4
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Default Re: Ganz not responding-gave machine #

Hopefully you left a message at the extension # they gave you. Sometimes it takes longer than others, but I must say - I have always rec'd a return call. If it doesn't seem like they have answered in a reasonable amount of time, call the number back and leave another message. Good Luck!
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Old 11-27-2008, 08:46 PM   #5
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Default Re: Ganz not responding-gave machine #

I wonder if an error has ever been made and the same secret code is given on two different items.
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Old 11-28-2008, 10:44 AM   #6
Gamester2
Gift Guru
Tiamo is on a distinguished road

Default Re: Ganz not responding-gave machine #

I did call and leave the code number . I also left my name.
No one called back. that was two weeks ago. By the time this gets straight the Hippo will not be pet of the month. So I gave up.
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Old 11-28-2008, 03:39 PM   #7
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Default Re: Ganz not responding-gave machine #

If nothing happens in a few days, you should write them a letter. Like mail and stuff.. it might take longer but normally they reply.
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Old 12-01-2008, 11:35 AM   #8
Gamester2
Gift Guru
Tiamo is on a distinguished road

Default Re: Ganz not responding-gave machine #

Well now I wont get my pet of the month stuff, I am so upset, this is one too many issues with Ganz, I have the pet and the code and the receipt to prove I bought it duing the POTM for this, Still no return call, its unfair!
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Old 12-03-2008, 08:56 AM   #9
Gamester2
Gift Guru
Tiamo is on a distinguished road

Default Re: Ganz not responding-gave machine #

This stinks that ganz wont respond, I am ticked off
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Old 12-03-2008, 09:27 AM   #10
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Default Re: Ganz not responding-gave machine #

Have you called back? Call again using the same code you used before and let them know your original call date, they will get it straightened out. They usually call back within a day. And they will also assist you with your pet of the month stuff just let them know your original contact date with them
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