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Old 11-24-2008, 04:04 PM   #1
Lil Kinz
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Default Unanswered: Ganz "hopes" to have refresh issues resolved by Christmas

I finally called to complain about the refresh issues. The agent told me that the problem is on their side and that they are working to have it resolved by Christmas. ANOTHER MONTH? I exclaimed. "Oh no," she said, "We hope sooner than that, like in the next few weeks."

"Christmas is in a few weeks!" I replied.

"Well, yes we want to have it fixed before Christmas because it's going to be so crazy that day around here."

I complained that the issue was making my kids not want to play Webkinz anymore and that I wasn't going to purchase any more webkinz until it was resolved. Then I asked if they were receiving a lot of complaints and the agent immediately said, "Oh yes, we are getting tons of calls on the issue."

I find it so irresponsible that Ganz does not put an update on the beginning page of webkinz acknowledging the issue and giving a timetable. I am so thankful for these forums; without them, I would have gone permanently crazy a few weeks ago when the issues began. So for all of you who contribute to this board, please accept my thanks. I hope that when Ganz does resolve everything that something special is done for all of us who have stuck through this, maybe an extra month or two subscription since the last month has been a waste of time.
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Old 11-24-2008, 04:06 PM   #2
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

woot! at least there is hope, rep for you because I am glad to hear that! :]]
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Old 11-24-2008, 04:08 PM   #3
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

*crosses fingers*
I REALLY hope that it'll be solved..
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Old 11-24-2008, 04:09 PM   #4
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

Thank you for passing along the info. It's such a shame that Ganz can not get things straightened out. Hopefully all is resolved soon.

And welcome to the board. If you have any questions, feel free to ask.
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Old 11-24-2008, 04:45 PM   #5
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

View Post Originally Posted by Jen731
I finally called to complain about the refresh issues. The agent told me that the problem is on their side and that they are working to have it resolved by Christmas. ANOTHER MONTH? I exclaimed. "Oh no," she said, "We hope sooner than that, like in the next few weeks."

"Christmas is in a few weeks!" I replied.

"Well, yes we want to have it fixed before Christmas because it's going to be so crazy that day around here."

I complained that the issue was making my kids not want to play Webkinz anymore and that I wasn't going to purchase any more webkinz until it was resolved. Then I asked if they were receiving a lot of complaints and the agent immediately said, "Oh yes, we are getting tons of calls on the issue."

I find it so irresponsible that Ganz does not put an update on the beginning page of webkinz acknowledging the issue and giving a timetable. I am so thankful for these forums; without them, I would have gone permanently crazy a few weeks ago when the issues began. So for all of you who contribute to this board, please accept my thanks. I hope that when Ganz does resolve everything that something special is done for all of us who have stuck through this, maybe an extra month or two subscription since the last month has been a waste of time.
Hi Jen, welcome to and thanks for posting!!!
I am also in agreement about not buying more of their products when all of these mishaps are going on in the website. We know that the problem is on their side, that's a given At least she didn't say they were trying to fix it by sometime in the new year, so we have hope to look forward to sooner than later!!
I am happy to hear they are getting tons of calls and hopefully some of them are from the kids themselves (with their parents permission).

I was thinking the same thing about them posting some sort of update page or something to keep in touch with us and let us know what is going on. A timetable would be great!! I too would have gone cuckoo without and everyone's input ..... that way I knew it wasn't just me!!!

Thanks again for making the call and letting us know
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Old 11-24-2008, 05:30 PM   #6
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

WOW! Well thankyou jen!!! I am getting so upset with them and it's making me not want to play! but at least I know i'm not the only one getting frustrsted by it! haha. Well thanks for posting this because I havent had the time to call ganz. So I'm so glad to finally hav an around time, to know when it should be fixed! Even if it is in a couple of weeks! THanks again!!!
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Old 11-24-2008, 05:45 PM   #7
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

I really hope so.This thing is driving me .And .LOL rep.Glad to know there is hope.This glitch has been going on FOREVER,no joke.Yes,I am also so-o thankful for these forums.They are also very helpful,and so are the members!!THANK YOU WI :]
Old 11-24-2008, 05:46 PM   #8
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

I'm glad I added that to my "Santa Wish List"

That would be great if it got fixed sooner, but Christmas is coming up quickly, so that is ok

I just hope there are no issues with us getting our gifts and all like the asian accounts had with Halloween
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Old 11-24-2008, 05:49 PM   #9
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

My kids don't want to play because the get the refresh issue and get very frustrated over it.

When I complained about it a few weeks ago they said that until the can mimic on their end they have know idea what it is? So lets hope the fix it by Christmas.
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Old 11-24-2008, 05:51 PM   #10
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Default Re: Ganz "hopes" to have refresh issues resolved by Christmas

Yeeah. They should be giving something out, idk really!
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