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Old 01-06-2012, 10:32 AM   #1
Lil Kinz
lazydaisy104 is on a distinguished road

Default Answered: Ganz e-mail address?

Does anyone have the Webkinz customer service e-mail address? We live in Bahrain and I can't call. My daughter's birthday had to be postponed due to protests- her friend had bought her a pet of the month that she had bought specially in the States and because we had to postpone her birthday party- my daughter wasn't able to adopt it until the first of the next month- missing out on her pet of the month package. Both girls have been hearbroken ever since- and they don't sell Webkinz here- so there isn't anything I can do to set it right. I am hoping I can explain to Ganz and work something out?
lazydaisy104 is offline Female
Best Answer - Posted by SoccerPlayer06
Hey there! The email for Ganz/Webkinz customer support is: webkinzsupport@ganz.com, but I don't think that this will be much help to you, unfortunately. Most likely you'll get an email back saying that they need you to elaborate on this, and that they need you to call them, which like you said before, is impossible for you. So, in the email I would include a phone number so that they could call you. Good luck! And I'm sorry that that happened to your daughter.
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Old 01-06-2012, 10:47 AM   #2
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Default Re: Ganz e-mail address?

Contact Ganz - Webkinz Insider Wiki

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Old 01-06-2012, 02:55 PM   #3
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Default Re: Ganz e-mail address?

Contact Ganz - Webkinz Insider Wiki
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For Webkinz World questions you can send an e-mail to Webkinz Support: webkinzsupport@ganz.com
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For Ganz eStore-related questions ONLY, you can send an e-mail to Ganz eStore Customer Support: ganzestorecs@ganz.com
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Old 01-06-2012, 03:04 PM   #4
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Default Re: Ganz e-mail address?

Good luck with contacting them. I live in the UK and emailed them telling them of a problem and I couldn't call them, so what do they do? Send an email a week later saying call them!!!
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Old 01-06-2012, 05:49 PM   #5
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Default Re: Ganz e-mail address?

Did you include a number that they could use to call you.

If not, send a new one saying per their request for phone contact, here is your phone #(incl. country code),
and hours/days they could reach you, including the time offset translated hours.

Title should be ala Supplying phone # for requested phone conversation.

They called my friend who had issues (actually several calls, final to be sure all okay).
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Old 01-06-2012, 06:47 PM   #6
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Default Re: Ganz e-mail address?

Hey there! The email for Ganz/Webkinz customer support is: webkinzsupport@ganz.com, but I don't think that this will be much help to you, unfortunately. Most likely you'll get an email back saying that they need you to elaborate on this, and that they need you to call them, which like you said before, is impossible for you. So, in the email I would include a phone number so that they could call you. Good luck! And I'm sorry that that happened to your daughter.
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Old 01-07-2012, 04:55 AM   #7
Lil Kinz
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Default Re: Ganz e-mail address?

Thanks for all the wonderful answers- I'll let you know if I get anywhere!
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