| 01-29-2008, 02:15 PM || #1 |
dance like a
Join Date: Jan 2008
| | Unanswered: Ganz Customer Service - re: sending items thru KinzPost
Talked to Ganz Customer Service again today. for a couple reasons - 1) I needed to change my son's WW ID since his birthday was in it and had to wait until after I talked it over with him to see what he wanted to use. and 2) to continue the discussion I had had on my previous conversation last week about items disappearing after attempting to move them from the dock to my room and getting logged off.
The CS lady was very nice but let me know that any of the rare or CSO items could not be replaced. Only items from trading cards, exclusives, PSIs or POTMs. She's checking into whether or not this includes the 3 Webkinz Studio Gift packs I won from the trading cards. Somehow I thnk probably not though since they are regularly available at the W-Store. No big deal if not since I had already purchased the studio, all sets, and all actors. I would just turn around and sell them at the W-Store.
So, waiting to see what happens. She took down all the info and said she would work on fixing the issue. When I talked to her last time she was able to put my son's Wallowing Tub in his room for him (he never received it at adoption).
But, to get to the main point of this post, I told her about he snow machine and donut seeds that went missing when trying to move it into my room. Unfortunately since the donut seeds had been sent to me from my DD they won't be able to replace them. They aren't replacing donut seeds anyway since there's a known glitch in them!!!
But, anything sent thru KinzPost and lost afterwards or during the process, will not be replaced no matter what the item is. I told her how my kids and I share the POTMs and was told it's "share at your own risk" - if the items are lost, either IN KinzMail or AFTER, they will not be replaced.
Also, I asked if there was a recommended maximum of Webbies on any one account since I thought it might be part of the problem I'm having (I have 41 on this account) and she said no after checking with someone. Just so, I don't think I'll be adopting any more into this account. Oh yeah, she said they also can't take pets out of an account or split an account - although I thought I had read that somewhere on their "Help" section.
Hope this info helps someone...
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