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-   -   Ganz is absolutely no help (http://www.webkinzinsider.com/forum/somebody-help-165/ganz-absolutely-no-help-632181/)

kellyandkaylee06-18-2010 02:55 PM

Ganz is absolutely no help
 
I had the right hand side of our webkinz accounts showing green and was advised to call webkinz and they could help. Well they had absolutely no idea what to do other than to tell me to adjust my screen resolution and that doesnt help me view a full screen. all they does is shrink my monitor view area to make the webkinz screen fit. So now does anyone else know how to fix this issue. I have a new hp laptop with windows 7 with a 15.6 screen. We log into the account and i can view the newspaper and ads and then the rest of the screen is sold green on the right hand side.

kellyandkaylee06-18-2010 03:44 PM

Re: Ganz is absolutely no help
 
thanks for the link but it isnt the scroll bars. I can view the whole screen but when i expand it to full size of my monitor the right had side is green. i may just be stuck with a tiny screen now if we are going to continue webkinz.

Syd!06-18-2010 03:49 PM

Re: Ganz is absolutely no help
 
Sometimes my computer does that. It usually works if I log on with the screen already at its full size instead of expanding it during play. If that doesn't work then I'm not sure what to say except maybe try a different browser?


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