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Welcome , Jen, and thank you for the update, but... the 17th! So we're down for a week. I hope the try to make this up to us, but unfortunately I've never seen them do anything like that.
We're "down" (with mega glitches, logged out repeatedly, etc.) for much longer than a week! If they DO get it up on the 17th- we're talking almost 3wks of issues by that time!
Originally Posted by a3doglife
Well, thank you for the info . Ganz should post these things so we know that It is not us, but that would mean providing responsible customer support.
ofcourse they want everyone to think it's a user isssue or their computer or someone has hacked into your accounts, etc. etc. because it can't be their fault! Don't you know? LOL
Originally Posted by a3doglife
my niece just told me they said the same thing during all the past holiday events that is why she quit WW and she wont buy anything ganz ,because she had an account for 2 years and It has actually gotten much worse in her opinion then when she started. Oh my and that's a 12 year old child imagine a whole country/world of kids who feel the same way. through out their lives to feel that and remember that. Ganz is in for years of kids turning into adults and still not purchasing their goods ouch. I told my daughter to give WW/ganz a chance to fix things. so we will give it a month and if we have continuing sadness provided by WW/ganz then we will also quit. however we will return them to ganz in a big box & I don't care what they do with them . but refund or not they will get them back.
I've been on over 2yrs and your niece is right. Every holiday they have issues, especially at Christmas, and we too left webkinz world because of it the first christmas we were on (2006). Same things happening then although a bit worse- couldn't get logged in, glitches if we did get logged in, unable to get on to get our gift on Christmas day, spent the whole 2wks holiday break trying to get on and grew tired of trying. We stopped going to webkinz world for like 9mo back then because it was just too frustrating that it never worked! (at the time we didn't realize it was during holidays- we thought oh so this is how webkinz world is now, no thanks to that! LOL)
I think it's sad that now they are using the excuse of a holiday when they have been having issues for WEEKS. Oh we'll get it done someday but right now we're having a holiday. Well it's been going on for WEEKS before that holiday! *sigh*
Some people are waiting to adopt pet of the month because of so many issues. IF they get things fixed by the 17th (which I am doubtful of that...) that's over half the month gone by that they lost out on pet of the month activities and such. And are people supposed to know to wait THAT long for the POTM glitches to work themselves out? If they don't read WI they won't know to wait that long and will adopt and have their loot bag empty. geesh
As with all the other's before me....THANK YOU! This information is helpful. I realized that all holidays and the beginning of the month (with the POTM) is always full of glitches. My family loves their Webkinz but are so tired of the glitches. Hopefully Ganz will come up with something sometime soon! They've been up and running for a few years now....and they can save a lot of Webkinz lovers some stress and irritation . Thank you again for your research!!
Hm, sounds like Ganz needs to increase their capacity - they are making a fun product that everyone wants to be a part of! It is nice to get an explanation of the problem, so thank you so much for the post!
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