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Old 09-15-2008, 03:00 PM   #1
Lil Kinz
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Angry Unanswered: Frustrated in WebKinzWorld

I am wondering if anyone is having problems logging onto the Webkinz website from time to time.
For the past few weeks, my page begins to load either fully or partially and then "please wait..." flashes on the screen and I am disconnected. I know this is a very busy website, but every time I try? I have cleared my cache, cookies and such but to no avail.
It's kind of funny how I can continue to adopt new pets but am unable to play with them.
Is there anyone out there who can help me or give me suggestions?
Thanks in advance!
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Old 09-15-2008, 03:04 PM   #2
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Default Re: Frustrated in WebKinzWorld

Hmmm. I havent' had that problem. Clikc on 'Log In" on webkinz, and press F5. That SHOULD help. If not, you might ytry contacting Ganz about the problem, with parental permission.
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Old 09-15-2008, 03:10 PM   #3
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Default Re: Frustrated in WebKinzWorld

GANZ is an amazing website they just need to fix the glitches before they make new stuff try complaning but be nice about it !!
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Old 09-15-2008, 03:12 PM   #4
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Default Re: Frustrated in WebKinzWorld

If you've cleared the cookies & cache, that's probably about all you can do from your end. I have trouble when my computer loads up with that kind of stuff. The other thing I have noticed--it DOES matter what internet vehicle I am using. I have a much smoother time if I use Internet Explorer. When I log onto WW through American Online, I have a lot more of those annoying log-outs and failures to load. I've read here on threads, too, that some find Mozilla or some other service provider superior to Internet Explorer in speed and connectivity.

I haven't found much difficulty in loading on to WW, and I have really big accounts. So I suspect it might be a computer/internet service provider factor giving you so much grief. Hope it improves for you--I know that kind of trouble can spoil the fun!
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Old 09-15-2008, 03:15 PM   #5
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Default Re: Frustrated in WebKinzWorld

Hmm.... I haven't had this problem.... though one day my computer WAS having a bad hair day and said I didn't have Adobe Flash Player...... but the next day it was fine.

I guess be patient and wait, though I wish I could help you some more
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Old 09-15-2008, 05:28 PM   #6
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Default Re: Frustrated in WebKinzWorld

View Post Originally Posted by katrinasmom
I've read here on threads, too, that some find Mozilla or some other service provider superior to Internet Explorer in speed and connectivity.
I was having this kind of trouble a while back and clearing my cookies / cache did not help me either. Then (thanks to help here on WI) I switched from Internet Explorer to Mozilla Firefox and WHALLAH! ...been smooth sailing ever since!

(psst...I can even get into the Clubhouse now! )

Hope this helps
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Old 09-15-2008, 05:38 PM   #7
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Default Re: Frustrated in WebKinzWorld

My page seems to be creating a lot of problems. Maybe try a different browser, like Idskinzkid said, or just stop using my page if possible.
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Old 09-15-2008, 05:48 PM   #8
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Default Re: Frustrated in WebKinzWorld

That happens to me. It seems to happen when I am trying to rush and get to the Curio Shop before the hour changes, so I wondered if it had something to do with the time. I usually do get in - just not always as fast as I would like. I do clear out my cache and cookies regularly and it does help. Good luck with your problem.
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Old 09-15-2008, 06:04 PM   #9
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Default Re: Frustrated in WebKinzWorld

It has never happened to me before. Hmmm. That's strange.
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Old 09-16-2008, 08:58 AM   #10
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Default Re: Frustrated in WebKinzWorld

I can't bring up the log in window at all.

EDIT: I'm on Firefox, so it's probably something else. Then again, we did recently have a power-out............

EDIT AGAIN (Yes, I am Lady Insanity.): I have good news and bad news. The good news that I cleared my cache, closed Firefox, then the Log In window popped up. The bad news is, once I logged on, I had to take a bath.

Last edited by gupdoo3; 09-16-2008 at 10:40 AM..
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