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Old 06-10-2009, 09:56 AM   #1
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Default Unanswered: Frozen Letters

I have two letters from "Your furry friends at Webkinz world" and I cannot open them for whenever i click on one, it freezes as a white rectangle, unopened on my screen. It stays there, and i can navigate anywhere in WW, but its there blocking the screen as an unopened letter. whenever i log in , it says i have two unread mail. ( which was really annoying at first... i got really excited! )
Does anyone know how to fix it?
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Old 06-10-2009, 10:01 AM   #2
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Default Re: Frozen Letters

Well u have to wait a while.. i have the same problem...
let your computer load...
and then try...
if that doesnt work go INTO your HOUSE and try opening it there, that worked for me
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Old 06-10-2009, 10:02 AM   #3
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Default Re: Frozen Letters

okay thanks I will give that a go!
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Old 06-10-2009, 10:31 AM   #4
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Default Re: Frozen Letters

If that doesn't work, you could try going to customer service on the log in page and list it under "I got something stuck" They are pretty fast about unstucking items.
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Old 06-10-2009, 10:51 AM   #5
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Default Re: Frozen Letters

I had a letter stuck for months and I wrote them and still nothing. I had to call them and they said that they would take care of it. It was gone in a couple days. You might want to call them and get it taken care of.
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Old 06-10-2009, 10:53 AM   #6
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Default Re: Frozen Letters

Most people have had to call Ganz to unstick letters.
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Old 06-10-2009, 10:57 AM   #7
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Default Re: Frozen Letters

I've never had that problem myself, but would clearing your cache help? That seems to work on a lot of my problems. Best of luck to you. If it doesn't help, don't delay in calling Ganz!
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Old 06-10-2009, 11:38 AM   #8
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Default Re: Frozen Letters

I tried going into my room, as suggested on this thread, but it didn't work.
I might try to contact them if its still here in a few days and if the problem remains. thanks guys.
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Old 06-10-2009, 01:43 PM   #9
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Default Re: Frozen Letters

I spoke with Ganz about the same problem. They said they are trying to get the problem fixed. So many people are calling Ganz about this problem. I am having the same issue, if I didn't say already, and the letter is still stuck and I called twice already. Give it a few days and if it doesn't go away call ganz.!! Hope this helps!
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Old 06-10-2009, 03:37 PM   #10
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Default Re: Frozen Letters

If anything doesn't work, I'd call GANZ and tell them.
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