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Old 06-15-2009, 01:31 PM   #11
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Default Re: Frozen envelopes????

I had a letter stuck for months and as soon as I called Ganz the letter was gone in a couple of days. They said they are aware of the letter problem and took my information and fixed it. So I would call them.
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Old 06-15-2009, 10:06 PM   #12
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Default Re: Frozen envelopes????

I have had an envelope from 'Your furry friends at Webkinz' for several months now. I can sometimes open it, but it remains on the screen. I called and reported this and was told they were aware of this glitch in many accounts. They said they were working on it. It is still there in my account.
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Old 06-15-2009, 10:22 PM   #13
Im Done 'Wif
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Default Re: Frozen envelopes????

I have 3 frozen messages on my account that have been there since May, one of them mysertiously disappeared though.. I'm hoping that happens to the rest.
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Old 06-16-2009, 07:25 AM   #14
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Default Re: Frozen envelopes????

I had the same thing. Go to Customer Support and choose "Would you like to leave us a comment or suggestion" and choose "My question is not in any of the above" then write to them about everything and they'll get rid of it.
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Old 06-16-2009, 12:03 PM   #15
cheekblusher
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Default Re: Frozen envelopes????

i have the same problem i have 24 stuck envelopes and i cant get them to go away i know how . . . you have to write to ganz .. . some people also say to try open the mail in different places
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