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Old 06-15-2009, 11:38 AM   #1
Lil Kinz
pebblez is an unknown quantity at this point

Default Unanswered: Frozen envelopes????

hi all, this is my first post so bare with me. do you all member when there was a glitch with opening kinzpost letters, where the graphic of the envelope would freeze and you would have to log out? well i still have a lot of them, like 8. i used to have 12 but then 4 of them mysteriously disappeared a couple days ago. also, its only happening with kinzpost from WW. i can open any of the ones from my friends, and also i can open the holiday/birthday letters. is anyone else having this problem? if so do you know how to fix it? thanks ~
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Old 06-15-2009, 11:55 AM   #2
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Default Re: Frozen envelopes????

I never had this problem nor ever heard of it, but if I were you I would call ganz and let them know what is going on, they will fix it for you.

Here is the phone number but remember you must be 18+ to call if not ask a adult to do it for you. 1-866-932-5469
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Old 06-15-2009, 12:00 PM   #3
Lil Kinz
pebblez is an unknown quantity at this point

Default Re: Frozen envelopes????

thanks, im 15. but yeah i dont have the secret codes or anything if they need that.
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Old 06-15-2009, 12:03 PM   #4
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Default Re: Frozen envelopes????

Don't worry about your secret code, when your parents calls, Ganz ask for your username nothing else not even your password or even your secret code. It can still be done. I lost my secret code too, but never had problems calling them. Good luck!

And welcome to WI! I hope you will enjoy it here
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Old 06-15-2009, 12:08 PM   #5
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Default Re: Frozen envelopes????

Hmm.. thats strange.. maybe your experiencing a glitch.
I would try contacting Ganz and see if they can give you further information.
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Old 06-15-2009, 12:09 PM   #6
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Default Re: Frozen envelopes????

I did have the same problem with my envelopes. The only way to fix it is to contact customer service. I contacted them online and I did need my secret code. But they fixed the problem right away. They are very good about correcting these things. Have your parents give them a call. Good luck!

Lauren
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Old 06-15-2009, 12:10 PM   #7
Lil Kinz
pebblez is an unknown quantity at this point

Default Re: Frozen envelopes????

ok thanks everyone. i just wanted to make sure there wasnt a easy way to get rid of it like most other glitches before i called them
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Old 06-15-2009, 12:35 PM   #8
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Default Re: Frozen envelopes????

Hi pebblez, I've had this problem too. I just quit trying to open the problem letters for a couple of days and the problem went away. If this has already been happening to you for longer than that I guess you'll have to call Ganz. Good Luck!
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Old 06-15-2009, 01:11 PM   #9
puppyloves
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Default Re: Frozen envelopes????

my envelop has been frozen for over a year. i have found nothing that can help. sorry.

i feel your pain
Old 06-15-2009, 01:17 PM   #10
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Default Re: Frozen envelopes????

I have had problems in the past with my mail in Webkinz World, but after a while it wasn't a problem anymore.
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