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hi all, this is my first post so bare with me. do you all member when there was a glitch with opening kinzpost letters, where the graphic of the envelope would freeze and you would have to log out? well i still have a lot of them, like 8. i used to have 12 but then 4 of them mysteriously disappeared a couple days ago. also, its only happening with kinzpost from WW. i can open any of the ones from my friends, and also i can open the holiday/birthday letters. is anyone else having this problem? if so do you know how to fix it? thanks ~
Don't worry about your secret code, when your parents calls, Ganz ask for your username nothing else not even your password or even your secret code. It can still be done. I lost my secret code too, but never had problems calling them. Good luck!
I did have the same problem with my envelopes. The only way to fix it is to contact customer service. I contacted them online and I did need my secret code. But they fixed the problem right away. They are very good about correcting these things. Have your parents give them a call. Good luck!
Hi pebblez, I've had this problem too. I just quit trying to open the problem letters for a couple of days and the problem went away. If this has already been happening to you for longer than that I guess you'll have to call Ganz. Good Luck!
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