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Old 10-27-2010, 11:17 AM   #1
ElfeofMoon
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Default Answered: Fresco code not working

I got a lot of estore points today, and together with two new webkinz, i got a Fresco Mazing Hamster.

The only problem is the code does not work. I get a pop up telling me that the code does not exist, even when i copy paste it segment by segment.

Anyone got an idea of what to do?
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Best Answer - Posted by MelindaS
you should call Ganz, this happened to me once and i called and they fixed my account right away. won't hurt
Good Luck
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Old 10-27-2010, 11:25 AM   #2
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Default Re: Fresco code not working

I'm sorry this has been happening to you.
The only thing I can think of is contacting GANZ.
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Old 10-27-2010, 11:28 AM   #3
ElfeofMoon
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Default Re: Fresco code not working

I tried seeing wheter it was just the code shop message glitching up, and went to have a look at the Mazing Hamsters section... to find it will not load -_- How fun.
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Old 10-27-2010, 11:34 AM   #4
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Default Re: Fresco code not working

I think the code shop might not be working. NOne of the codes I am entering are going in...They are all getting that oops message...
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Old 10-27-2010, 12:20 PM   #5
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Default Re: Fresco code not working

There is a glitch. I thought it was from the ? floaters but I guess it's with the code shop
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Old 10-27-2010, 12:25 PM   #6
ElfeofMoon
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Default Re: Fresco code not working

I have just been banned form the code shop for trying again to often, because it still says I am entering a wrong code. well, i hope Ganz fixes it quickly. They should, After all if people stop buying the stuff that comes with codes , Ganz will loose out on a pretty big chunk of Money.
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Old 10-27-2010, 12:31 PM   #7
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Default Re: Fresco code not working

you should call Ganz, this happened to me once and i called and they fixed my account right away. won't hurt
Good Luck
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Old 10-27-2010, 12:38 PM   #8
ElfeofMoon
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Default Re: Fresco code not working

I have already contacted the customer support via the Code issues form on The Customer support section. Do you reckon it is a better idea to phone?
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Old 10-27-2010, 12:52 PM   #9
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Default Re: Fresco code not working

I am having the same problem with a code i won of wkn

View Post Originally Posted by adrkmfdm
There is a glitch. I thought it was from the ? floaters but I guess it's with the code shop
i won a code from a floating question mark on wkn and its not working
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Old 10-28-2010, 08:30 AM   #10
ElfeofMoon
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Default Re: Fresco code not working

I got a floating ? but i am not eligible, as i live in Europe.

Oh and, if i phoned Ganz- what number would i have to call?

View Post Originally Posted by MelindaS
you should call Ganz, this happened to me once and i called and they fixed my account right away. won't hurt
Good Luck
THANK YOU! i phnoed ganz , alls well. apart form the mazinh hamster section being fown for maintinance, but that is explainable and wll be over soon.

Last edited by ElfeofMoon; 10-28-2010 at 08:30 AM..
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