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Old 12-20-2009, 06:54 AM   #1
blake3249
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Question Answered: Free Country Style Bed causing lockout?

I am trying to figure out why I am locked out of my storage room...the last thing I added was the free Country Style Bed that was offered to deluxe members in activities on Saturday. Has a lock out happened to anybody else? Please post here if it did.Thanks
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Best Answer - Posted by marnabear
I think you will have to call Ganz. I put my bed into a storage room and it loaded find afterwards so I don't think it's the bed itself. And I have some storage rooms that are really full, too.
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Old 12-20-2009, 12:19 PM   #2
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Default Re: Free Country Style Bed causing lockout?

Is there something blocking the door? If your pet lands at that door when you try to jump to the room you will be locked out. Try walking your pet in there from another room. The bed should not be causing the problem.
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Old 12-20-2009, 01:32 PM   #3
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Default Re: Free Country Style Bed causing lockout?

I'm sorry, I haven't put the bed in my room yet....I'll let you know if it does the same thing to me.
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Old 12-20-2009, 06:11 PM   #4
blake3249
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Default Re: Free Country Style Bed causing lockout?

View Post Originally Posted by marnabear
Is there something blocking the door? If your pet lands at that door when you try to jump to the room you will be locked out. Try walking your pet in there from another room. The bed should not be causing the problem.
The room has 4 doors...tried all four...tried entering with map...keep getting an incomplete load of the room...then error msg...oops..[item type]..which is an error in the error message..only funny part about the whole thing...thanks for posting a response to my question...I appreciate you taking the time to try and help me

View Post Originally Posted by Bindidog
I'm sorry, I haven't put the bed in my room yet....I'll let you know if it does the same thing to me.
Thanks...I'm wishing I'd have kept it on my dock...at least I wouldn't be questioning if "it" caused the problem...if I'm not able to get into my room tomorrow..I'm calling Ganz

Last edited by debs_267; 12-20-2009 at 06:11 PM..
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Old 12-20-2009, 06:24 PM   #5
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Default Re: Free Country Style Bed causing lockout?

Strange that you are getting that error message. Usually when my room won't load it just sits there trying to load furniture or characters. I didn't put my new bed anywhere but just went into a room where I had some of those beds before and I had no trouble.

Have you tried clearing your cache? I hate to even suggest this because that seems to be the first things people ask even if you already said you did that. But if you have not, you might try that and even restarting your browser and if that fails restart your computer. These may not work, but I am sure Ganz will be able to help you.
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Old 12-20-2009, 06:27 PM   #6
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Default Re: Free Country Style Bed causing lockout?

I wish I could help, but unfortuneatley I am not deluxe.
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Old 12-20-2009, 09:24 PM   #7
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Default Re: Free Country Style Bed causing lockout?

View Post Originally Posted by marnabear
Strange that you are getting that error message. Usually when my room won't load it just sits there trying to load furniture or characters. I didn't put my new bed anywhere but just went into a room where I had some of those beds before and I had no trouble.

Have you tried clearing your cache? I hate to even suggest this because that seems to be the first things people ask even if you already said you did that. But if you have not, you might try that and even restarting your browser and if that fails restart your computer. These may not work, but I am sure Ganz will be able to help you.
The error message appears when I click on an ad or click on log out..to get out of limbo..because..as you said..it freezes..never fully loads...and clearing cache...rebooting..and using different browser don't help either...I really don't understand what happened....if I'm still not able to enter the room...for sure will be on the phone with Ganz tomorrow
Thanks again for offering your help
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Old 12-20-2009, 11:22 PM   #8
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Default Re: Free Country Style Bed causing lockout?

I think you will have to call Ganz. I put my bed into a storage room and it loaded find afterwards so I don't think it's the bed itself. And I have some storage rooms that are really full, too.
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