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Old 12-27-2008, 02:44 PM   #1
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Red face Unanswered: Fozen letters

Ganz sent me 4 letters in webkinz world answering some questions. Every time I try to open one of them, it freezes unopened in the middle of the screen. Then I have to log out and log back in, or else the letter will be stuck there no matter what I do. Do I e-mail ganz? Or is there some other way that I can unfreeze them? PLEASE HELP!!!!!!!!!
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Old 12-27-2008, 03:10 PM   #2
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Default Re: Fozen letters

You might want to call GANZ about that...
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Old 12-27-2008, 03:31 PM   #3
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Default Re: Fozen letters

I would get in contact with Ganz and explain to them what is happening.
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Old 12-27-2008, 03:36 PM   #4
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Default Re: Fozen letters

oh man, this is not a good glitch....it happened to me once

it took FOREVER to go away on its own, but i would contacct ganz if you don't want to suffer the weeks of waiting that i had to go through!

my inbox just kept getting bigger and bigger, but every time i tried to open something, it got stuck and i had to log out.

for me, it was not only letters from ganz, but gifts and notes too.

calling ganz would be a smart choice
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Old 12-27-2008, 10:05 PM   #5
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Default Re: Fozen letters

Thanks. I'll try calling them
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Old 12-27-2008, 10:53 PM   #6
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Default Re: Fozen letters

This happened to my friend, only it was a little different. All she does is open any mail other than those. I don't think it will go away on its own, so let me know what you do to avoid it!
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Old 12-27-2008, 11:37 PM   #7
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Default Re: Fozen letters

that happened to me, too. I just ignored it, it should go away by itself
but you can call them too.
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