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Old 02-07-2011, 11:42 AM   #1
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Exclamation Answered: forget webkinz user name

Help someone

My daughter started an account and now forgets the username . She tried so many before she got 1 that was available. She remembers password and we have tag. How do we get the username back ?
oreo3999 is offline Female
Best Answer - Posted by molycat
Go to the webkinz.com main page and click the "customer service" tab near the bottom, then select "account issues" from the yellow list list. You'll see "I forgot my username" as the second choice on the next list. Click that and a form presents itself for you to enter your code, name, birthdate, and an email address. (Make sure you enter the name & birthdate used for account registration)

Hopefully the form is *working* ...there's been issues with the form for accessing Kinzchat+...
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Old 02-07-2011, 11:49 AM   #2
molyfur
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Default Re: forget webkinz user name

Go to the webkinz.com main page and click the "customer service" tab near the bottom, then select "account issues" from the yellow list list. You'll see "I forgot my username" as the second choice on the next list. Click that and a form presents itself for you to enter your code, name, birthdate, and an email address. (Make sure you enter the name & birthdate used for account registration)

Hopefully the form is *working* ...there's been issues with the form for accessing Kinzchat+...
molycat is offline Female
Old 02-07-2011, 11:50 AM   #3
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Default Re: forget webkinz user name

Here is an FAQ from Ganz: http://www.webkinz.com/us_en/faq_account.html

Quote:
If you've forgotten your username we can retrieve it for you. Just click on the Customer Support link on the menu to your left or the button located on the main home page. Then click on 'Account Issues' and look for 'I forgot my username'. When you click on this, you will be prompted to fill out some information to help us find and retrieve your username. You will need your password and Secret Code to verify your account. You will also need to enter your birthday and your first name. Make sure you use the same information you entered when you first adopted your pet.
Good luck!
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Old 02-07-2011, 11:52 AM   #4
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Default Re: forget webkinz user name

Oh and tell her to write it down somewhere.
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Old 02-07-2011, 12:00 PM   #5
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Default Re: forget webkinz user name

Yes, writing things down is always smart
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