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Old 06-07-2008, 03:56 PM   #1
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Default Unanswered: Floating Puzzle Glitch!!!

There is a glitch going on in my diner. There is a floating jigsaw puzzle that won't come down. I've been trying to remove and edit but it just won't budge. It is really frusterating because it makes my diner look funny. Stuff can go under it and I even put a bench in that spot but the puzzle just floats above it. It was originally on a table when I had put it in the room but now it is just stuck in midair for some reason. When I put the table back it just sits on top of it like normal. This is annoying me!!
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Old 06-07-2008, 04:23 PM   #2
lorib64
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Default Re: Floating Puzzle Glitch!!!

Try putting the table in a different place in the room. leave the room and come back. you may have to log out and clear your cache. It should go back on the table and then you can remove it.

If that doesn't work contact Ganz. There is a form to fill out on the website under technical support "stuck items".

I had a floating item in my room and some stuck on the floor.

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Old 06-07-2008, 04:34 PM   #3
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Default Re: Floating Puzzle Glitch!!!

http://customerservice.webkinz.com/cs/us_en/ss.php

Click the above link and you will be on the correct Customer Service page for Ganz. Just fill in the blanks for the "I Have an Item Stuck in the Room" section and click "Send Request."

Here is what the form will look like:

Click the image to open in full size.

I hope this helps. PM me if you have any further questions. Also, remember it will take a few days for them to get around to it since they are so busy but if you fill out the form correctly and accurately, they will get to it and your problem will be fixed.
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