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Old 01-09-2010, 12:41 AM   #1
ilovecats711
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Question Unanswered: Floating Leaves Empty Box No Item Help!

On both my asian account and my us account it takes a long time to get a floating leaf. Every time I do get one I click it and the box pops up saying I got one but the picture is missing and it never shows up in my dock. I tried logging out and back in, clearing my cashe, and restarting my computer and it still doesn't work. Anyone have any suggestions I can try? Thanks.
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Old 01-09-2010, 12:43 AM   #2
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Default Re: Floating Leaves Empty Box No Item Help!

I encountered this problem today too. Because I didn't clear my cache. Please try that - and you should find your prizes there in your dock. If you can see the new wShop Kid Theme - you should get the Caring Valley Mint Chocolate. If no luck with current browser not clearing cache - try using a different browser.
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Old 01-09-2010, 12:47 AM   #3
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Default Re: Floating Leaves Empty Box No Item Help!

i tried clearing my cache and no luck. And I still can't see the new kids theme. The christmas stuff is still there too.
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Old 01-09-2010, 12:48 AM   #4
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Default Re: Floating Leaves Empty Box No Item Help!

View Post Originally Posted by ilovecats711
i tried clearing my cache and no luck. And I still can't see the new kids theme. The christmas stuff is still there too.
That would explain why you can't see the Caring Valley Chocolate. Do you have access to a different browser?
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Old 01-09-2010, 12:53 AM   #5
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Default Re: Floating Leaves Empty Box No Item Help!

maby I'm not clearing my cache right. Can you tell me how to do it?

Thats the only one I have. I downloaded firefox a while back and it messed up my windows somehow and windows wanted to do system restore, it said because a downloaded program was causing problems, so I restored the pc. That was the only program I had installed. Is there anything else I can do?

Last edited by ilovecats711; 01-09-2010 at 12:53 AM..
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Old 01-09-2010, 12:56 AM   #6
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Default Re: Floating Leaves Empty Box No Item Help!

View Post Originally Posted by ilovecats711
maby I'm not clearing my cache right. Can you tell me how to do it?

Thats the only one I have. I downloaded firefox a while back and it messed up my windows somehow and windows wanted to do system restore, it said because a downloaded program was causing problems, so I restored the pc. That was the only program I had installed. Is there anything else I can do?
Are you using IE now? If so which version?
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Old 01-09-2010, 12:59 AM   #7
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Default Re: Floating Leaves Empty Box No Item Help!

Yes I am using IE 8.
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Old 01-09-2010, 01:11 AM   #8
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Default Re: Floating Leaves Empty Box No Item Help!

same problem here.I seee kis theme today but tonight it christmas again?! weird....no caring valley mint though

oh cool...i cleared and have 3.....THANKS

oh cool...i cleared and have 3.....THANKS

I cleared and it fixed..I got mine THANKS

Last edited by tammy1072; 01-09-2010 at 01:11 AM..
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Old 01-09-2010, 01:58 AM   #9
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Default Re: Floating Leaves Empty Box No Item Help!

I have cleared everything 5 times and I am still getting empty boxes. Still have the kids theme and the christmas items too. I don't know whats wrong or what to do. I hope it works soon so I can get a couple before its over.
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Old 01-09-2010, 02:06 AM   #10
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Default Re: Floating Leaves Empty Box No Item Help!

To clear the cache on IE8:

Go to TOOLS menu
At the bottom, choose Internet Options
General
Browsing History
Delete...
Check (tick the box) Temporary Internet Files
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