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Old 04-09-2012, 06:50 AM   #1
Diabetes Awareness
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Default Answered: Flash Player Crashing

I have been having a problem for the last few days. My account is fine, but I cannot get on my grandkids 3 accounts. Every time I try, it causes the flash player to crash before it finishes logging in. These accounts haven't had a pet adopted in over a year and their deluxe membership just ran out. I don't know if that has anything to do with it. The flash player crashes before the front page of the newspaper loads. I have updated flash player, cleared history, restarted computer and tried on two different computers. Is anybody else having this problem? Thank you
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Best Answer - Posted by COWS4YOU
This happens to me and it is very frustrating. On one browser I can open WW, but getting anything from dock? - not happening, so I can play games. Now if I need to actually get into my dock and feed my pets for instance or move things to a room, I have to have FF. When I use FF, I can not have any other browsers open or lots of other stuff running on my computer when I do so, or it will crash.
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Old 04-09-2012, 08:19 AM   #2
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Default Re: Flash Player Crashing

That's happened to me, but not as often. Maybe contact Ganz and ask what to do and why it's happening Here is the link to the contact Ganz section http://www.webkinzinsider.com/wiki/Contact_Ganz, or try a different browser. Good luck!
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Old 04-09-2012, 08:32 AM   #3
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Default Re: Flash Player Crashing

Had the same thing happen when my grandson's and my accounts expired about a month ago. After a week of not being able to log in I finally broke down and bought myself a new pet and had no more problem. He's pretty much outgrown Webkinz so we didn't buy a new pet for his account, and still can't log in without Flash crashing.
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Old 04-09-2012, 08:34 AM   #4
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Default Re: Flash Player Crashing

One of my accounts is like your grandkids' in that Deluxe just ran out on it and I haven't adopted a new pet since last year's HOP bunny. I've noticed that it is definitely slower to load after the Daily Care screen, but it does eventually.

I'm wondering if your problem may be further complicated by the amount of dock items. A young friend of mine recently couldn't open her account either (she also hadn't adopted a pet for over a year). I couldn't open hers with Firefox, but was eventually able to open it with Chrome and IE. Only IE would open her dock, however, which I discovered had over 5000 items -- most of it unsold produce. Once I got her thousands of veggies sold, her account opened fine in any browser and she's had no trouble since.
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Old 04-09-2012, 10:35 AM   #5
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Default Re: Flash Player Crashing

This happens to me and it is very frustrating. On one browser I can open WW, but getting anything from dock? - not happening, so I can play games. Now if I need to actually get into my dock and feed my pets for instance or move things to a room, I have to have FF. When I use FF, I can not have any other browsers open or lots of other stuff running on my computer when I do so, or it will crash.
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Old 04-09-2012, 10:44 AM   #6
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Default Re: Flash Player Crashing

Hasn't happened to me before try contact Ganz.
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Old 04-10-2012, 08:22 AM   #7
Diabetes Awareness
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Default Re: Flash Player Crashing

I want to thank everybody for their help. I think I will try calling Ganz today. I would give up and adopt them one of the pets that I have been saving, but I can't even get on to do that.
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