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Old 12-01-2008, 07:12 PM   #1
sf4581
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Default Unanswered: FIXED-CAN CLOSE! THANKS!!

It's all fixed.



I've tried moving in from another room and going off the map, and I can't enter my pet's room. I cleared my cache. Help! This has never happened.

Last edited by sf4581; 12-02-2008 at 03:47 PM..
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Old 12-01-2008, 07:30 PM   #2
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Default Re: Can't enter pet's room?

Is your Webkinz on or in a vehicle?
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Old 12-01-2008, 07:40 PM   #3
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Default Re: Can't enter pet's room?

Nope he's not
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Old 12-01-2008, 08:30 PM   #4
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Default Re: Can't enter pet's room?

Have you added a room lately? If you have then the door could be blocked by an object that was against the wall which is now a door. This has happened to me, and I just moved the item to get in. If this is not the problem, then I'm not sure how to fix it sorry. ~ lollie :easter:
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Old 12-01-2008, 10:38 PM   #5
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Default Re: Can't enter pet's room?

I can't get onto one room either. Or should I say the pet can't enter the room and its a room we accessed all the time. If I try to go by map I can get into the room and move things around but no pet is actually in the room. The only way for the pet to get in the room is to enter walking in from the room next door. Its where the ornament Christmas trs is and I can't do anything to the tree since the pet can't walk up to it.

This just started happening last night after I recently adopted a new pet. But that particular room is not new or blocked and the new pet's room was way on the other side of the map.

Last edited by GPX Navigators; 12-02-2008 at 12:15 AM..
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Old 12-01-2008, 11:02 PM   #6
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Default Re: Can't enter pet's room?

Happened to me too....... Contact Ganz......
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Old 12-02-2008, 06:53 AM   #7
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Default Re: Can't enter pet's room?

Happened to me a while back... I couldn't use the pet or the room... It was a Stuck Room.. Fill out that form in Customer Service... that worked for me
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Old 12-02-2008, 09:56 AM   #8
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Default Re: Can't enter pet's room?

My oldest daughter has a room like this too. It locks up and gets stuck on the loading screen anytime she tries to go into that room. So we can't even see if it is something blocking or what..it is just the whole room it seems. I filled out a report for her a couple weeks ago but nothing yet.
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