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Old 03-11-2009, 07:45 PM   #11
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Default Re: Fish with no underwater room???

View Post Originally Posted by Rainribbon
Yes. When you get an underwater pet, it just unlocks the option to buy the underwater room; it doesn't give you one for free.
My fifth and sixth pets were underwater and I got an underwater room with each
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Old 03-11-2009, 07:50 PM   #12
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Lightbulb Re: Fish with no underwater room???

View Post Originally Posted by inncntgurl
well i decided to just put out the money for an underwater room.. so my baby can have her room. since they gave me a regular room i really only got bullied out of 300 kinzcash so i guess i can live with that.. cuz i cant ever call when they are open.
Have someone call them. Make sure they have your user name. You could leave a message and tell them that you got a regular room and they can either change the room or maybe give you the money back because that shouldn't of happened.
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Old 03-11-2009, 07:51 PM   #13
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Default Re: Fish with no underwater room???

That should not have happened - that is a bummer
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Old 03-12-2009, 01:52 PM   #14
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Default Re: Fish with no underwater room???

We had the same problem. Adopted a seahorse and dolphin onto accounts with less than 10 pets and got regular rooms instead of underwater. We called Ganz, and they eventually got back to us, and put 1000 KC into each account to buy the underwater rooms. Do NOT buy the underwater room until you hear back from Ganz or they will not believe you. They will think the room you purchased came with the pet.

1-866-WEBKINZ (1-866-932-5469)
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Old 03-13-2009, 06:52 PM   #15
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Default Re: Fish with no underwater room???

we got a call back from ganz and they gave me the 1000 kinzcash. thanks ganz i appreciate it!! =) so now my baby has her room and i didnt lose out on the money. yay!!
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Old 03-13-2009, 07:12 PM   #16
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Default Re: Fish with no underwater room???

That stinks! you did not get a room. But it was a good idea to call ganz! I'm glad you have your problem worked out.
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