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Old 12-31-2007, 07:12 PM   #11
Lil Kinz
smaragdis is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

We're having the same problem.

We did get logged out during registration.

I could not find an email address to send them email. I tried via the Help menus on the site, but they said replies come to you in your room... and we can't get in the room.

What's the general email address for support and/or the phone number. I can't find these in Webkinz World.
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Old 12-31-2007, 07:38 PM   #12
Lil Kinz
whatevia is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

yes i had the same problem and still can't get into our 'invisible' room. we logged in originally in internet explorer. during the process we'd fill in the blanks and it would crash over and over at different spots. we thought we had adopted correctly since we could now see the site, do a few minor things...eventually we could get into the arcade and play games but got no cash for what we did. it got better, but we are still logged out every time we try to get into the room. it's very annoying. you'd think the company with the top christmas toy would be ready for an onslaught of new customers. shame on ganz. they're certainly not disney.
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Old 01-06-2008, 03:05 PM   #13
Lil Kinz
lacab is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

I'm having the same problem! My kids have had webkinz for a long time, and they each have their own account and several pets. The interesting thing is that on one account, everything is working fine. We can enter the rooms with no problem. But on the other account, we can't get into "my room" without getting logged out. This just started happening - earlier in the week we didn't have the problem. We're getting the same error message, and everything else on the site works fine. Very weird!
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Old 01-06-2008, 03:33 PM   #14
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thecowgurl's Avatar
thecowgurl will become famous soon enough

Default Re: First Time Webkinz Owner Cant Get Into Room

There is a link on the Webkins login page regarding the recent technical problems. You can email them at support@webkinz.com. You're not alone. A ton of people have had terrible problems. Wish there was something I could do to help. Hang in there!
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Old 01-06-2008, 05:15 PM   #15
Webkinz :)
 
FairwayPup's Avatar
FairwayPup is a glorious beacon of lightFairwayPup is a glorious beacon of light

Default Re: First Time Webkinz Owner Cant Get Into Room

View Post Originally Posted by ewoos
I just tried and I still couldn't get in. I did email them yesterday. Is anyone else still having problems?
I'm not having problems, but here is an idea.

Do you have a friend on your "Webkinz Phone"? Well, have them log on and also have them invite you to their house. Then have either you press the "go home" button or have the other person press the "send home" button. Either way, that should take you to your house, or at least get you to the Loading Lounger.
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