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Old 12-29-2007, 07:37 AM   #1
Lil Kinz
ewoos is an unknown quantity at this point

Default Unanswered: First Time Webkinz Owner Cant Get Into Room

Hello,

My son received a Webkinz pet for Christmas. Over the last few days we have tried, unsuccessfully to enter the pets room. We have never been able to get in the room. When we try, the loading chair comes up and then we get the message "I'm sorry, we cant connect to Webkinz World, please log back in later for more fun and games. You will be logged out now"

We then log back in and can play in the arcade, buy stuff in the store, etc. But when we try to enter the room we get knocked out.

This is what we are doing: log in, go to THINGS TO DO, go to Pets MY ROOM. We then get the loading screen and then the message that we got logged out.

How do we get in our room?

Thank you in advance for your help.

Ethan
ewoos is offline
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Old 12-29-2007, 07:40 AM   #2
Webkinz :)
Nan-c is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

[quote=ewoos;3679777]Hello,

My son received a Webkinz pet for Christmas. Over the last few days we have tried, unsuccessfully to enter the pets room. We have never been able to get in the room. When we try, the loading chair comes up and then we get the message "I'm sorry, we cant connect to Webkinz World, please log back in later for more fun and games. You will be logged out now"

We then log back in and can play in the arcade, buy stuff in the store, etc. But when we try to enter the room we get knocked out.

###################################

Tghis is the same thing happening to us, poor webkinz are not doing well with their heart rate, we feed them but can not get in the room nor do we have the gifts that come with the Webkinz, I have called, no return call, I have written got a letter that said after ten you do not get rooms, I wrote the first, second and third times this is a new account! gr-r-r-r-r-r-r
Nan-c
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Old 12-29-2007, 10:37 AM   #3
Lil Kinz
 
michelle282's Avatar
michelle282 is an unknown quantity at this point

Angry Re: First Time Webkinz Owner Cant Get Into Room

I'm having the same problem! That's why I searched Google and found this website. I hope someone can shed some light on this problem.

I'm trying to contact Ganz, but I'm unable to enter my email address in the submission field. ARGH! My son has 15 WebKinz of his own. The problem I'm having is with the cat I bought for myself to play with him in WebKinz World.
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Old 12-29-2007, 11:10 AM   #4
Kinz34
Guest

Default Re: First Time Webkinz Owner Cant Get Into Room

Try a differnt browser. Like internet explorer or mabey mozilla if you have it. It will work because webkinz world is very crowed right now for Christmas because so many people got webkinz. Hope I helped!
Old 12-29-2007, 11:12 AM   #5
sarah,.
Gifted
 
lil_hippo's Avatar
lil_hippo is a splendid one to beholdlil_hippo is a splendid one to beholdlil_hippo is a splendid one to beholdlil_hippo is a splendid one to behold

Default Re: First Time Webkinz Owner Cant Get Into Room

Sorry to hear. Mine has been wroking fine though. Probably just a glitch. Try calling Ganz, they can help. Good luck!
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Old 12-29-2007, 11:23 AM   #6
froggychick4
Webkinz :)
froggychick4 is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

Try this...
1. Log In
2. Do some other stuff like the employment offic or looking around the newspaper before trying to get to your room.
3. Then go to the Things to Do and My Room.

Hope that helps! Or try and call the Ganz/Webkinz number that should be listed on the Webkinz site or the Ganz site (Ganz.com).

---------- froggychick4 added 3 Minutes and 2 Seconds later ----------

Try calling them instead of emailing them. i ahve been having problems also with Webkinz and would rather call than e-mail because they would probably be able to help uyou faster.

Hope it helps.


Last edited by froggychick4; 12-29-2007 at 11:23 AM.. Reason: Automerged Doublepost
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Old 12-29-2007, 11:24 AM   #7
Webkinz :)
kitnguye is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

I posted a message with the same problem:

http://www.webkinzinsider.com/forum/...d-t162249.html

Out of curiousity, did you get kicked out partway through the registration process. I think that's what happened to us. It never created the room, and the program now thinks it did (even though we were logged out) and gets hosed when we try to go to the room. I have an email into ganz, so hopefully they will respond. Or better yet, since it seems like so many people are having this problem, perhaps they will just fix the darn thing. One would think that a toy with a heavy web component would have had the server space/available tehnical help desk at Xmas! (Yeah, I'm a bit annoyed
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Old 12-29-2007, 04:19 PM   #8
Lil Kinz
 
michelle282's Avatar
michelle282 is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

I did indeed get kicked out during the account set-up process. I'm unable to reset it on their website either because they don't recognize my set-up info. Very frustrating!
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Old 12-31-2007, 04:52 AM   #9
Webkinz :)
kitnguye is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

I finally got in this morning!!!! I did email Ganz 3 days ago and although they didn't respond directly to my email, they fixed something because I just decorated the room. Good luck to all. I would suggest emailing Ganz and hope for the best.
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Old 12-31-2007, 07:41 AM   #10
Lil Kinz
ewoos is an unknown quantity at this point

Default Re: First Time Webkinz Owner Cant Get Into Room

I just tried and I still couldn't get in. I did email them yesterday. Is anyone else still having problems?
ewoos is offline
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