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Old 10-22-2008, 11:41 AM   #1
van
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Default Unanswered: Filling out Customer Service Ticket . . .

I have items stuck in my room and I need to contact Ganz. I have over 80 Webkinz. Which one should I use for my pet's secret code when filling out a Customer Service request? I tried my first Webkinz and it told me that was wrong.
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Old 10-22-2008, 11:46 AM   #2
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Default Re: Filling out Customer Service Ticket . . .

Any webkinz that is on that account will work
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Old 10-22-2008, 11:48 AM   #3
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Default Re: Filling out Customer Service Ticket . . .

But none of them are.
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Old 10-22-2008, 11:57 AM   #4
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Default Re: Filling out Customer Service Ticket . . .

I've had the same problem. I only have one Webkinz and it told me the account information I entered in doesn't match their records.
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Old 10-22-2008, 11:59 AM   #5
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Default Re: Filling out Customer Service Ticket . . .

So, what did you do?
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Old 10-22-2008, 12:06 PM   #6
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Default Re: Filling out Customer Service Ticket . . .

I think it's the first one on the account. Did you try with that one?
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Old 10-22-2008, 12:09 PM   #7
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Default Re: Filling out Customer Service Ticket . . .

Yes, I tried the first one and I keep getting a message that my account information cannot be verified. Maybe it's not the code? I don't know what else to try.
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Old 10-22-2008, 12:17 PM   #8
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Default Re: Filling out Customer Service Ticket . . .

Ok I figured mine out! I don't understand quite why it worked though.

You have to enter your birth date, right? I entered in the day first, then month, then year and it worked. I don't know why. Maybe because I entered in my birthdate wrong when I registered?
Good luck hope it works!
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Old 10-22-2008, 12:19 PM   #9
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Default Re: Filling out Customer Service Ticket . . .

I believe any one on that account works.I did it once to get an stuck item out of my rooms and then did it again,but the 2nd time they told me that the information wasn't valid and did not match their records,no matter wich code I used.I suggest calling Ganz or,last resort (emailing them is awful and you never get a good reply) here is there email.
1-866-WEBKINZ
OR
1-866-932-5469
Email:support@webkinz.com
Never mind the email.They are no longer accepting them.
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Old 10-22-2008, 12:23 PM   #10
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Default Re: Filling out Customer Service Ticket . . .

Thanks for the help, everyone! I'll keep trying to call them.


***Update****

Got a response from Ganz. They said that the problem is on their end and they'll be checking it out.

Last edited by vanessajoyce; 10-22-2008 at 02:43 PM.. Reason: update
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