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Old 07-12-2008, 11:33 AM   #1
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cloudyh is an unknown quantity at this point

Default Unanswered: Feature Code Help

Well I bought my first pack of trading cards. I entered the feature code and got the Please wait.... at the bottom of the screen. Then the dreaded message pops up. Webkinz World cannot connect..... Argh! I log back in and there are no prizes in my dock. So I tried the feature code again and it says it was already used!

I have emailed Ganz. Do you think they will do anything about it???

What should I have gotten from the code?

Thanks for letting me vent!
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Old 07-12-2008, 02:38 PM   #2
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Default Re: Feature Code Help

I don't know if Ganz will do anything about it, but I doubt it.

Did you go though you dock and see if you have any furniture or others items that you didn't before.
Also your code could have been worth Kinz Cash but unless you knew your KC amount before entering the code that would be hard to determine.

Sorry that happened to you.
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Old 07-12-2008, 02:54 PM   #3
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Default Re: Feature Code Help

Have you gotten all of your things out of storage to check to see if the feature code is in there? That happened to me once and when I got my items from storage, there was a new chair in my dock that wasn't there before. And like Collie Lover said, it might have been Kinzcash, but if you didn't know the amount before, it's hard to tell if there is a change. My best advice is to do feature codes after 6:00pm because it seems like you don't get booted out of WW as often.
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Old 07-12-2008, 03:07 PM   #4
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Default Re: Feature Code Help

It depends on what you got, as Collie Lover said. You have a 9/10 chance of getting some kinzcash, thought the exact amount is random. If you got nothing, then I can't help you and GANZ probably won't either.
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Old 07-12-2008, 05:46 PM   #5
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Default Re: Feature Code Help

did you use , support@webkinz.com I got faster results with this email address.
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Old 07-12-2008, 07:22 PM   #6
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Default Re: Feature Code Help

Thanks everyone. Yes, I used support@webkinz. We will see what happens. I checked my dock completly and nothing new shows up. I am not sure of the exact amount of kinzcash I had prior, but it doesn't seem to have increased. How much kinzcash do they usually award?

On a positive note today, I did get a wish token from the wheel of wishes!
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Old 07-12-2008, 08:19 PM   #7
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Default Re: Feature Code Help

I love positive people, we need more of them in this world!
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Old 07-14-2008, 12:10 PM   #8
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Default Re: Feature Code Help

You wont believe it!!! Webkinz called me about my email. I spoke with a very nice lady. She emailed me two new codes!!!

After all the horrible customer service stories I heard I really didn't expect anything!
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