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Old 04-27-2011, 06:56 PM   #1
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Angry Answered: Fairy Falls Grand Prize

After two years, i finally completed my series 1 charm collection. hold the applause. i received the dining room set. but i didn't not receive the tiara. so sad. did anyone else have this problem? is their some fancy trick to it? i hate the thought of calling ganz again.
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Best Answer - Posted by Gmagator
If you have ever traded for one, you cannot get another, I was so excited when I finally won, but I could not "get" it out of the box. I called Ganz and their policy is only 1 per customer, they "say" they cannot tell weather you got one in trade or not, all they know is you have one.

If you are close to winning anyone, maybe try sending any you have away to another account!

So sorry, mine is still there after 6 months, laughing at me every time I win something.
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Old 04-27-2011, 07:01 PM   #2
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Default Re: Fairy Falls Grand Prize

I'm sorry this happened to you. Perhaps you have to click something to get it? If you don't want to call ganz, you can try the customer service thing. My best advice would be to call ganz though... hopefully they can get this cleared up and you'll receive your tiara. I know it can be really disappointing to work so hard for something and end up not getting it. Good luck!
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Old 04-27-2011, 08:19 PM   #3
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Default Re: Fairy Falls Grand Prize

When I finally completed my set, I didn't get my tiara but it looked really familiar to me... well I had been awarded it before I completed my set. You might want to make sure you didn't get it before... if you haven't, I'd call Ganz as well if I were you.
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Old 04-27-2011, 11:56 PM   #4
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Default Re: Fairy Falls Grand Prize

Do you have all 24 of the regular charms entered? You have to have all 24 of the regular charms and all of the forest charms in order to get the tiara. If this is the case, cakk Ganz because there have been glitches with the tiara before.
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Old 04-28-2011, 09:34 AM   #5
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Default Re: Fairy Falls Grand Prize

I remember that I had to log off, log on, go back into the Magic Forest and then "click" on the box that says "Grand prize". If that doesn't work, I'm afraid that you will need to call Ganz.
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Old 04-28-2011, 09:59 AM   #6
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Default Re: Fairy Falls Grand Prize

If you have ever traded for one, you cannot get another, I was so excited when I finally won, but I could not "get" it out of the box. I called Ganz and their policy is only 1 per customer, they "say" they cannot tell weather you got one in trade or not, all they know is you have one.

If you are close to winning anyone, maybe try sending any you have away to another account!

So sorry, mine is still there after 6 months, laughing at me every time I win something.
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Old 04-28-2011, 10:04 AM   #7
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Default Re: Fairy Falls Grand Prize

We had trouble on all four accounts - I had to call Ganz each time and they awarded the tiara.

This was at least a year ago and I would have thought they'd fix that glitch by now!
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Old 04-29-2011, 07:07 PM   #8
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Default Re: Fairy Falls Grand Prize

i have every charm code. i checked to see if i had it already but i had other tiaras. stranger still is that when i look at the charm trees, to the right it still shows a question mark for the prize. i guess i will call next week if i get home early. thank you all for the help.
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