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Old 03-29-2010, 07:27 PM   #1
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Default Unanswered: Fairy Falls Forest Tiara not awarded

Hi everyone,

I finally collected the last charm I needed to be awarded my Fairy Falls Tiara (the 1st series of charms Tiara), and it never showed up in my dock! I waited for maintenance to go through last night, hoping it might fix it, but it's still not there.

Any suggestions on what's happened here? Do I need to contact Ganz? If so, I can't seem to find the contact information for them now that you can't email them anymore.

Thanks for the help!
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Old 03-29-2010, 08:41 PM   #2
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Default Re: Fairy Falls Forest Tiara not awarded

It sounds like you need to call Ganz. FIA made a great thread with not only the email address but also the telephone number:

http://www.webkinzinsider.com/forum/...ddress-247012/

I think that when things aren't awarded, the best thing to do is to call. Usually it was something on their part and nothing you did, and hopefully they will award you the tiara after contacting them.
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Old 03-29-2010, 09:29 PM   #3
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Default Re: Fairy Falls Forest Tiara not awarded

i think thats a glitch with that that ganz hasn't gotten around to fixing, if you call them they should get it to you
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Old 03-29-2010, 09:48 PM   #4
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Default Re: Fairy Falls Forest Tiara not awarded

Wow I thought that was fixed long ago...or at least it was a problem since long ago anyway. I'd call.
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Old 03-30-2010, 08:15 AM   #5
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Smile Re: Fairy Falls Forest Tiara not awarded

Maybe try clearing your cache too.
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Old 03-30-2010, 08:49 AM   #6
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Default Re: Fairy Falls Forest Tiara not awarded

I think it's a glitch, or maybe Ganz is programming something. That isn't good though, so give Ganz a call if you can.
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Old 03-30-2010, 02:52 PM   #7
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Default Re: Fairy Falls Forest Tiara not awarded

Oh no! I got a silver key one time, and then it logged me out before it awarded it. Its not the same, but I can understand your frustration! I would try calling Ganz, I am sure they will give it to you! Good luck getting it!
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