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Just got all the Silver Keys and chose my prize and it will not release it. When I clicked the X it said I had not chosen the prize and would not get it if I exit out. I don't know what to do. I may have to go ahead and Exit and call Ganz tomorrow to get it.
The screen should have the prizes and a confirmation button, once you click the picture and ok it a second message should pop up asking if you are sure this is what you want. You say yes and then you receive your prize. If all the steps didn't load, try exiting webkinz world and refreshing the screen and logging back in. If you don't chose a prize, or if you have to exit because you can't chose a prize then you still have the keys. They don't go away till a prize is chosen, no need to call Ganz.
Like WebkinzFrenzy said, your keys will still be there until you pick your prize. The only potential problem is that you won't be able to win any more silver keys until you can successfully pick your silver key prize.
And you can access your keys at any time, since the key collection is separate from the charm and figurine games.
I wouldn't sweat it. If it goes on for days, then maybe call Ganz.
Thank you all. I appreciate your helps. My problem is that nothing happens when I hit the OK button after choosing my prize. I tried several times. It must have been part that big glitch yesterday. It should be fixed today, I have been at Dr office with hubby today and haven't had a chance to check it. Will do that tomorrow after my dr appt.
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