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Old 12-12-2010, 05:03 PM   #1
iamawackywinner2
Webkinz :)
 
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gomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Button

Default Unanswered: Fairy Falls Door Prize

Just got all the Silver Keys and chose my prize and it will not release it. When I clicked the X it said I had not chosen the prize and would not get it if I exit out. I don't know what to do. I may have to go ahead and Exit and call Ganz tomorrow to get it.
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Old 12-12-2010, 06:16 PM   #2
Turn up the music
Webkinz :)
 
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Default Re: Fairy Falls Door Prize

You could try logging out and back in... or waiting untill the next day.......
I don't have a figurine so I not sure. Hope this helps
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Old 12-13-2010, 09:07 AM   #3
iamawackywinner2
Webkinz :)
 
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gomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Button
gomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Button

Default Re: Fairy Falls Door Prize

Thank you I will try that.
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Old 12-13-2010, 10:54 AM   #4
Supermanfan2
Webkinz :)
 
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WebkinzFrenzy is a jewel in the roughWebkinzFrenzy is a jewel in the rough

Default Re: Fairy Falls Door Prize

The screen should have the prizes and a confirmation button, once you click the picture and ok it a second message should pop up asking if you are sure this is what you want. You say yes and then you receive your prize. If all the steps didn't load, try exiting webkinz world and refreshing the screen and logging back in. If you don't chose a prize, or if you have to exit because you can't chose a prize then you still have the keys. They don't go away till a prize is chosen, no need to call Ganz.
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Old 12-13-2010, 11:00 AM   #5
oohoo!!!
Webkinz :)
 
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Default Re: Fairy Falls Door Prize

Like WebkinzFrenzy said, your keys will still be there until you pick your prize. The only potential problem is that you won't be able to win any more silver keys until you can successfully pick your silver key prize.

And you can access your keys at any time, since the key collection is separate from the charm and figurine games.

I wouldn't sweat it. If it goes on for days, then maybe call Ganz.
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Old 12-13-2010, 09:02 PM   #6
iamawackywinner2
Webkinz :)
 
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gomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Buttongomommu41 gets to push the Easy Button

Default Re: Fairy Falls Door Prize

Thank you all. I appreciate your helps. My problem is that nothing happens when I hit the OK button after choosing my prize. I tried several times. It must have been part that big glitch yesterday. It should be fixed today, I have been at Dr office with hubby today and haven't had a chance to check it. Will do that tomorrow after my dr appt.
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