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Old 01-23-2010, 01:18 PM   #1
Lil Kinz
jknox is an unknown quantity at this point

Default Unanswered: failure to get log in screen

When I hit Log In on the front page, the 2nd window pops up, shows "loading" and the W with the yellow swirl going around it, and also shows the percentage loading (1% - 100%), but once it hits 100%, I just get a blank screen with no place to enter my user name or password. This has been going on for 2 days. Please advise!
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Old 01-23-2010, 01:21 PM   #2
hy can't I be a
Webkinz :)
 
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Default Re: failure to get log in screen

Have you cleared your cache or tried another browser? If you need instructions for the cache, go to the main webkinz screen and click HELP, then Technical Issues, and then How do I clear my cache. Find your browser type and follow the instructions. I hope this helps. This happened to me before and it did help.
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Old 01-23-2010, 01:25 PM   #3
Webkinz :)
 
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Default Re: failure to get log in screen

try f5. That seems to help with some of my log in problems. Hope it helps you. Also, try going thru customer service on the front page of the website. That helps me sometimes when it gets cranky. A3
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Old 01-23-2010, 02:25 PM   #4
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Default Re: failure to get log in screen

Yes, clearing cache or pressing F5 helps.
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