| 06-22-2009, 04:01 PM || #10 |
Join Date: May 2008
| | Re: Failed Tutoring option at kinzville.
Originally Posted by Jackie1549
I am not please at all with the brisk tone the customer service representative had.
There are a lot of bad apples in the Ganz customer service department, I'm afraid. If you have the time try calling back and starting from scratch. I had what I thought was a very simple problem to fix one time, but the first two CS reps I got gave me the whole "There's nothing we can do about it. You'll just have to deal with it!" brush off. On the third day, the rep I got said "Sure, I can do that for you!" and had the problem solved in about 30 seconds. If all else fails, try asking for a supervisor. A lot of these reps seem to think that things like losing KinzCash or failing classes are not a big enough deal to bother doing anything about, but I imagine that most of those reps don't have any children of their own. If they did they would know how hard that KinzCash can be for little ones to come by!
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