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-   -   Failed Tutoring option at kinzville. (http://www.webkinzinsider.com/forum/somebody-help-165/failed-tutoring-option-kinzville-521271/)

Jackie154906-22-2009 03:06 PM

Failed Tutoring option at kinzville.
 
(I do realize that I have a similar topic posted.)

Has anyone else had these problems?

Last Friday at around 7 p.m. my son choose the tutoring option for track and field at the kinzville academy. For whatever reason he failed and when I called Ganz customer service this morning they said there was nothing they could do because it was a one time thing. They didn't give back the kinzcash or pass the class. I am not please at all with the brisk tone the customer service representative had.


Anyone else have problems with customer service if they talked to them about the tutoring option.

Baby25206-22-2009 03:08 PM

Re: Failed Tutoring option at kinzville.
 
Awww I'm sorry to hear that. Ganz has always been nice to me when I have called. Maybe they really couldn't do anything to help? Just call back if it happens again! I wish you the best of luck!

mcgymnast906-22-2009 03:10 PM

Re: Failed Tutoring option at kinzville.
 
I've never had that problem. But that is very rude of them to talk to you that way. Like Baby252 said, if it ever happens again, call them & tell them it isn't a one-time thing. Good luck with this!

Midnights Bliss06-22-2009 03:14 PM

Re: Failed Tutoring option at kinzville.
 
I'm so sorry to hear that. I would assume that it is just a
glitch because you shouldn't fail a tutoring class. I would
try contacting Ganz and seeing if they can get your kinzcash
back for you. Good luck! :thumbup:

- Midnights Bliss

Jackie154906-22-2009 03:15 PM

Re: Failed Tutoring option at kinzville.
 
Quote:

Originally Posted by Midnights Bliss (Post 15092066)
I'm so sorry to hear that. I would assume that it is just a
glitch because you shouldn't fail a tutoring class. I would
try contacting Ganz and seeing if they can get your kinzcash
back for you. Good luck! :thumbup:

- Midnights Bliss

Midnights Bliss. I have already contact Ganz but thank you for trying to help.

Midnights Bliss06-22-2009 03:16 PM

Re: Failed Tutoring option at kinzville.
 
Oh ok. Well hopefully they will get back to you soon. :)

- Midnights Bliss

Baby25206-22-2009 03:16 PM

Re: Failed Tutoring option at kinzville.
 
Quote:

Originally Posted by Midnights Bliss (Post 15092132)
Oh ok. Well hopefully they will get back to you soon. :)

- Midnights Bliss

They have already XD

Midnights Bliss06-22-2009 03:21 PM

Re: Failed Tutoring option at kinzville.
 
Oh ok. Sorry. :embarassed:

- Midnights Bliss

Baby25206-22-2009 03:26 PM

Re: Failed Tutoring option at kinzville.
 
Quote:

Originally Posted by Midnights Bliss (Post 15092256)
Oh ok. Sorry. :embarassed:

- Midnights Bliss

Your fine! :thumbup:

nemo43406-22-2009 04:01 PM

Re: Failed Tutoring option at kinzville.
 
Quote:

Originally Posted by Jackie1549 (Post 15091853)
I am not please at all with the brisk tone the customer service representative had.


There are a lot of bad apples in the Ganz customer service department, I'm afraid. If you have the time try calling back and starting from scratch. I had what I thought was a very simple problem to fix one time, but the first two CS reps I got gave me the whole "There's nothing we can do about it. You'll just have to deal with it!" brush off. On the third day, the rep I got said "Sure, I can do that for you!" and had the problem solved in about 30 seconds. If all else fails, try asking for a supervisor. A lot of these reps seem to think that things like losing KinzCash or failing classes are not a big enough deal to bother doing anything about, but I imagine that most of those reps don't have any children of their own. If they did they would know how hard that KinzCash can be for little ones to come by!


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