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Old 02-05-2010, 02:20 AM   #11
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Default Re: Expired Deluxe Membership

View Post Originally Posted by AuntietoEW
My godchildren had individual Deluxe accounts that expired on February 2. Does anyone know where the clothes that were stored on the deluxe options went? This is the five deluxe types (i.e. deluxe casual, etc.) that are available in addition to the regular five for every pet. I called Ganz customer service and the person did not know. Have these clothes been lost? Or are they returned to the dock? I can not tell since I don't know which clothes were stored on my goddaughter's pets.

Thank you for your help!!!

AuntietoEW
View Post Originally Posted by SoccerSlave
Has anyone tried calling Ganz to see what they say officially?
Hi SoccerSlave,
Yes, I did call Ganz on February 2. It is in the first post. Officially the customer rep said "I don't know". That is why I came here to see if anyone knew the answer. I will call tomorrow and see if I can get a more knowledgeable person.

I hope the clothes stayed on the accounts. It is a good idea to keep a spreadsheet, but that would be a bit challenging on my goddaughter's account. She does like to change the clothes, furniture, and even the purpose of the rooms. My godson does not make many changes.

Thanks for your help. I'll let you know if I learn anything.

AuntietoEW
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