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Old 01-22-2008, 12:20 PM   #1
Webkinz :)
keelzdragonz is an unknown quantity at this point

Default Unanswered: Exclusive Snatchers

Howdy all

Right around Christmas, I added several new pets to my account. Everything went well...until... I tried to set a bonus exclusive items in my room. For example, I think the Raccoon came with a stoplight. As soon as I dropped the item in my room, it was snatched, never to be seen again. I lost several items this way. Has this happened to anybody else? Did you eventually get your items back?

I received a call from Ganz today and since me and my sons account had issues, they gave me 2 pet codes for 2 Penquins. Not a bad deal, but we both have the Penquin already.


Diane :abn:
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Old 01-22-2008, 12:27 PM   #2
ishes for Webkinz
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Default Re: Exclusive Snatchers

My daughter adopted webkinz yesterday, she can't find her toadstool table. Maybe it will show up today. If not, I'll need to begin the customer support chase again...
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Old 01-22-2008, 04:06 PM   #3
sportygirl34xox
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Default Re: Exclusive Snatchers

that happened to me only it was my christmas cookie and i was putting it in a refrigerator and then poof. that is the only glitch i get mad about.
Old 01-22-2008, 04:10 PM   #4
missxpopularityx
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Default Re: Exclusive Snatchers

ohmann that happened to my friend, she put an arte doll in her room, it logged her out and then it was gone!
Old 01-22-2008, 07:34 PM   #5
IDK!
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Default Re: Exclusive Snatchers

i hate when that happens my friends super bed got takeen away and she called Ganz and they said that they could not help so she never got it back she was so mad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 01-22-2008, 07:48 PM   #6
xxsimplystarburst
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Default Re: Exclusive Snatchers

Try to keep about 100 items in your dock or less.
If you have over 100, your items will more likely to dissapear.

So make storage rooms, sell items you don't need, etc.!
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Old 01-22-2008, 08:16 PM   #7
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Default Re: Exclusive Snatchers

Wow. That would not be good. That would stink!
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Old 01-22-2008, 08:46 PM   #8
Pm me for it!
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Default Re: Exclusive Snatchers

Hm. No, that hasn't happened to me. Try calling Ganz at 1-866-WEB-KINZ
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Old 01-22-2008, 10:13 PM   #9
mlb1322
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Default Re: Exclusive Snatchers

That has happened to me three times. Twice I was moving an item and the other time it just disappeared one day. I contacted ganz each time. The first time they gave me the item back. The other times they pulled the 'customer agreement' thing on me where it says the site is "as is" and they provide no guarantees. So they wouldn't help me. I think it stinks.
I'm glad someone posted the ganz phone number though...they'll be getting some calls from me next time that happens!
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Old 01-22-2008, 11:53 PM   #10
Addison
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Default Re: Exclusive Snatchers

That hasn't happened to me, YET.
Hey, you got 2 free webkinz! Not a bad deal!
But you did loose your stoplight.

Hey, you got 2 free webkinz! lol
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