Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Right around Christmas, I added several new pets to my account. Everything went well...until... I tried to set a bonus exclusive items in my room. For example, I think the Raccoon came with a stoplight. As soon as I dropped the item in my room, it was snatched, never to be seen again. I lost several items this way. Has this happened to anybody else? Did you eventually get your items back?
I received a call from Ganz today and since me and my sons account had issues, they gave me 2 pet codes for 2 Penquins. Not a bad deal, but we both have the Penquin already.
That has happened to me three times. Twice I was moving an item and the other time it just disappeared one day. I contacted ganz each time. The first time they gave me the item back. The other times they pulled the 'customer agreement' thing on me where it says the site is "as is" and they provide no guarantees. So they wouldn't help me. I think it stinks.
I'm glad someone posted the ganz phone number though...they'll be getting some calls from me next time that happens!
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