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Old 05-07-2008, 03:20 PM   #1
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Default Unanswered: Exclusive problem!

OK, so my sons have both adopted 2 new webkinz, the first son, on his account added his and he got no exclusive gift, just the PSI and the PSF. My second son adopted his today and got the same! What gives? Is Webkinz no longer giving out the gifts? I tried doing a search in the "help" section of the Ganz site and found where it says they do get an exclusive item when they adopt a new webkinz. I can't find anywhere on the site to request help for that on the Webkinz site- can anyone help???
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Old 05-07-2008, 03:44 PM   #2
briansrose
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Default Re: Exclusive problem!

View Post Originally Posted by pooknnook
OK, so my sons have both adopted 2 new webkinz, the first son, on his account added his and he got no exclusive gift, just the PSI and the PSF. My second son adopted his today and got the same! What gives? Is Webkinz no longer giving out the gifts? I tried doing a search in the "help" section of the Ganz site and found where it says they do get an exclusive item when they adopt a new webkinz. I can't find anywhere on the site to request help for that on the Webkinz site- can anyone help???
They might have have gotten their exclusives. Did you have what they had in their docks written down? I had that happen to me before only to find out that the items were in my dock but they did not show up in the picture when I opened my presents. My suggestion is to go threw their docks and rooms and write down all of their exclusives and compare that to the number of pets they have.
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Old 05-07-2008, 03:44 PM   #3
Peanut Butter
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Default Re: Exclusive problem!

I know what you are thinking I adopted a pet yesterday and I didn't get my Exclusives either
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Old 05-07-2008, 03:50 PM   #4
Same as on WI
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Exclamation Re: Exclusive problem!

View Post Originally Posted by Brian&Son
They might have have gotten their exclusives. Did you have what they had in their docks written down? I had that happen to me before only to find out that the items were in my dock but they did not show up in the picture when I opened my presents. My suggestion is to go threw their docks and rooms and write down all of their exclusives and compare that to the number of pets they have.
yah that happend to me with my most recent adoption too!! that is weird
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Old 05-07-2008, 04:53 PM   #5
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Default Re: Exclusive problem!

View Post Originally Posted by pooknnook
OK, so my sons have both adopted 2 new webkinz, the first son, on his account added his and he got no exclusive gift, just the PSI and the PSF. My second son adopted his today and got the same! What gives? Is Webkinz no longer giving out the gifts? I tried doing a search in the "help" section of the Ganz site and found where it says they do get an exclusive item when they adopt a new webkinz. I can't find anywhere on the site to request help for that on the Webkinz site- can anyone help???
This happened when we tried to adopt a velvety elephant. Do you have an empty space showing up in your dock? There seem to be frequent glitches with exclusive items/superbeds that involve simply not showing up. Try dragging an empty space (if you have one) to your room and placing it there. One time we adopted another pet and did not recieve the exclusive item. We contacted Ganz and they said they would fix it, but they never did. (March)

Sometimes, unfortunately, you just have to miss out on the exclusive. It's frustrating when you think how much you pay, but that's the way the site runs. They have so many people with so many problems that they can't always get to everything. Try contacting them anyhow through the questions/comments section. Maybe they'll be able to get the item for you. Hope it's the one you want!
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Old 05-07-2008, 05:14 PM   #6
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Default Re: Exclusive problem!

this happened to me one time and before you log in to webkinz click on the customer support button and then click on the comments and suggestions link and there will say something like my question is not listed here. if you click on that link you can send ganz a message or email. i did this and explained the problem and like two days later they sent me an email back saying there was an exclusive in my dock and i looked and there was. so maybe try that because it worked for me
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