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Old 10-26-2009, 08:57 AM   #1
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Red face Unanswered: evil witch costume

HELP do you only get one evil witch costume once because I can't enter a diffrent code and it won't work!!Somebody help me.
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Old 10-26-2009, 08:59 AM   #2
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Default Re: evil witch costume

The rules stated that there may only be one code per email address...

My nieghbor said though, that he did that and one of his codes said it had already been used...I'm not really sure what on earth happened-but others were saying that happened to them too..

I only got one for me, dd, ds on our own separate emails and used the code in our separate accounts-they all worked fine...Don't have any more info than that...

Good luck to you!
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Old 10-26-2009, 09:24 AM   #3
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Default Re: evil witch costume

View Post Originally Posted by dragonbird
The rules stated that there may only be one code per email address...
My 3 grandkids don't have email addresses...I was able to get them each one using my email addy...I had to keep trying cause a quite a few of the codes were already used...
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Old 10-26-2009, 09:42 AM   #4
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Default Re: evil witch costume

oh ok so if I used diffrent emails I could have gotten more?
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Old 10-26-2009, 10:13 AM   #5
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Default Re: evil witch costume

Yes, as everyone has said, the rules state that you can only get one dress per e-mail account. You can get more than one dress if you use multiple e-mail accounts.
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Old 10-26-2009, 01:52 PM   #6
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Default Re: evil witch costume

It seems a lot of us got codes that said they had already been used. I am calling Ganz today to complain and I advise eveyone else to do the same. The phone # is 1-866-932-5469.

I just got off the phone with Ganz customer service and I was told to email them at webkinzsupport@ganz.com with a list of all the bad codes I have received, the user names of my accounts and my phone #. They will then have their computer technical dept investigate. They do not know what went wrong.

Last edited by lashes; 10-26-2009 at 01:52 PM..
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Old 10-26-2009, 01:54 PM   #7
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Default Re: evil witch costume

I can't complain at all with the way that diamond thing was handled..I was able to see the diamonds quite easily and all our codes worked...We didn't try to go against the rules (using on the same email) so that wasn't an issue for us.

I actually only opened my kids' own emails because of WW-and the contests they have...I am in control of them, on their behalf.
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Old 10-26-2009, 02:30 PM   #8
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Default Re: evil witch costume

I encountered the same problem, the very first entry sent me 7 codes to one of my email addresses. The first code did not work, the second did, I have not used the other codes. I did do the same as Dragonbird and got a code on each of my kids accounts. If the Webkinz tech team can't fix this for you, I know that there a some greedy people selling them on ebay but I would advice you to look in the TR for one or try to trade for one here if you qualify.
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Old 10-26-2009, 09:21 PM   #9
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Default Re: evil witch costume

If you had another email address like you said you might have a gotten another dress it says one per email address
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Old 10-26-2009, 09:35 PM   #10
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Default Re: evil witch costume

I didn't know it was one per adress, so I got 4 on one address.
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