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It seems a lot of us got codes that said they had already been used. I am calling Ganz today to complain and I advise eveyone else to do the same. The phone # is 1-866-932-5469.
I just got off the phone with Ganz customer service and I was told to email them at email@example.com with a list of all the bad codes I have received, the user names of my accounts and my phone #. They will then have their computer technical dept investigate. They do not know what went wrong.
I can't complain at all with the way that diamond thing was handled..I was able to see the diamonds quite easily and all our codes worked...We didn't try to go against the rules (using on the same email) so that wasn't an issue for us.
I actually only opened my kids' own emails because of WW-and the contests they have...I am in control of them, on their behalf.
I encountered the same problem, the very first entry sent me 7 codes to one of my email addresses. The first code did not work, the second did, I have not used the other codes. I did do the same as Dragonbird and got a code on each of my kids accounts. If the Webkinz tech team can't fix this for you, I know that there a some greedy people selling them on ebay but I would advice you to look in the TR for one or try to trade for one here if you qualify.
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