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Old 04-01-2012, 08:03 PM   #11
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

I have nearly 6000 items in my dock and can get it open with IE9.

I do get a script error, but I click NO and it will eventually open.

Another thing you can do is log in to WW and then remove the 8 or 9 items in your dock. Exit WW. Log back in and remove the 8 or 9 items in your dock. Continue doing this until you can open your dock without crashing.

It's very time consuming, of course, but eventually you'll get there.

If you call Ganz, they will delete items from your dock, but you will get nothing for them. So if you have 3000 carrots to sell, for example, they will delete them, but you will NOT receive the 21000KC you would receive for selling the carrots in the Wshop (but since you can't open your dock, you can't sell them anyway).

Good luck.
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Old 04-01-2012, 10:22 PM   #12
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Well I didn't put these items in my dock myself. My pets were wearing these items and when I logged in today, their clothes were off and in my dock. Ganz better NOT delete my dock!!!! I worked hard for these clothes!!!
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Old 04-01-2012, 10:48 PM   #13
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

View Post Originally Posted by WebkinzMomma2
I have nearly 6000 items in my dock and can get it open with IE9.

I do get a script error, but I click NO and it will eventually open.

Another thing you can do is log in to WW and then remove the 8 or 9 items in your dock. Exit WW. Log back in and remove the 8 or 9 items in your dock. Continue doing this until you can open your dock without crashing.

It's very time consuming, of course, but eventually you'll get there.

If you call Ganz, they will delete items from your dock, but you will get nothing for them. So if you have 3000 carrots to sell, for example, they will delete them, but you will NOT receive the 21000KC you would receive for selling the carrots in the Wshop (but since you can't open your dock, you can't sell them anyway).

Good luck.
This is exactly right!
I can only use IE to open my main account dock too.
I only have around 4300 items.
I am afraid if you call Ganz they will remove items from your dock
Please try IE and just be very patent even if it takes 5 minutes I hope it will open
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Old 04-01-2012, 10:53 PM   #14
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Oh...I had my pets go naked yesterday, too. My Deluxe expired at midnight on 3/31 and I renewed at 1:30 am on 4/1. All the clothes that were in the Deluxe clothing slots ended up in my dock. It was about 800 items and is now a mess. Very frustrating for sure.

I'm sure you'll be able to keep your clothes. Unfortunately, you'll probably have to redress all of your pets. I don't think Ganz will be able to help with that in anyway (but I could be wrong).

Good luck.
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Old 04-01-2012, 11:02 PM   #15
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

This is exactly what happened to me! I'm so upset!
View Post Originally Posted by WebkinzMomma2
Oh...I had my pets go naked yesterday, too. My Deluxe expired at midnight on 3/31 and I renewed at 1:30 am on 4/1. All the clothes that were in the Deluxe clothing slots ended up in my dock. It was about 800 items and is now a mess. Very frustrating for sure.

I'm sure you'll be able to keep your clothes. Unfortunately, you'll probably have to redress all of your pets. I don't think Ganz will be able to help with that in anyway (but I could be wrong).

Good luck.
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Old 04-02-2012, 12:09 AM   #16
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

I tried to load the offending account in IE and Webkinz kept saying I can't log in right now and try later. Aagh! I logged in a different account just fine right after those two error messages. Tried again. No can do. I will try tomorrow morning.
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Old 04-02-2012, 07:35 AM   #17
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

I also have problems opening my dock. If I use Safari, it crashes my computer. Other browsers will allow me to play in WW, but I can not do anything with my dock (no feeding, putting things in rooms, so challenges are exactly that...a challenge). Once my pets reach total hunger, I have to shut down all other windows/browsers and only have FireFox open in order to open the dock in WW. If I have other windows open or browsers, its a failure.

Good luck. I'm not sure what GANZ can do if you call them besides removing the items from your dock. sorry
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Old 04-02-2012, 08:57 AM   #18
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

I use IE and have a problem with all 4 of our accounts.
It happens to me too ... I just sit there and keep hitting NO when the error box pulls up - eventually it does open but most times it takes 15 - 45 minutes with my main account. The smaller accounts take about 5 - 10 minutes.

It's frustrating but I just deal

I even tried using an older version of the flash player and it still happens.
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Old 04-05-2012, 09:48 AM   #19
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

This happens to me. The first time I try to open my inventory in a day, it happens, but when I log back into Webkinz and try again, it works.
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Old 04-07-2012, 07:59 AM   #20
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

I'm having a problem today with the same thing. The only thing is, mine is doing it when I first log in. It's not from getting things out of storage. When I log in and the "I love my Webkinz" thing comes up, it won't go any further. I have updated my flash player, cleared my history, restarted my computer and tried on 2 different computers.
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