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Old 04-01-2012, 08:58 AM   #1
charming122101
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Default Unanswered: Everytime I try to open my dock, it causes my flash player to crash.

Anyone have any suggestions?

but it's only effecting my main acct that I just upgraded to deluxe for 1yr

Last edited by charming; 04-01-2012 at 08:58 AM..
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Old 04-01-2012, 09:22 AM   #2
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Hmm... I'm sorry this is happening to you!
I know of a few troubleshooting techniques you might try first:
- upgrade flash player
- clear cache
- restart computer
and then try again.

If it still doesn't work, do you have another computer you could use? That way, you could try opening your dock from there, clearing some items out, and hopefully the smaller dock won't crash on the other computer.

If not, try giving Ganz a call and maybe they can help:
Contact Ganz - Webkinz Insider Wiki

Good luck
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Old 04-01-2012, 09:44 AM   #3
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Thank you. I tried going to ie and something REALLY weird happened. My dock is full of clothing (7000 pieces)!! What!!!??? This is Ganz's worst Fools joke
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Old 04-01-2012, 09:45 AM   #4
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Try cleaning out your dock when it's fixed. Like Kayfookey if those items she listed don't work contact Ganz
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Old 04-01-2012, 12:35 PM   #5
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Thanks guys. None of that stuff helped so I guess I'll have to call ganz. Unfortunetly today's sunday so I can't do anything till tomorrow.
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Old 04-01-2012, 12:41 PM   #6
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

Welcome to Webkinz
try this link

and what browser are you using? my dock doesnt load on Firefox but its fine (or at least i can load my dock) on IE
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Old 04-01-2012, 03:35 PM   #7
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

This also happens to me on Firefox but on Explorer. Explorer would always give me a warning about something in the "script" is making the computer run slow - do you want to abort (answer is no) but then would go ahead and load the dock. Since Explorer was my browser of choice, I decided to clean up my dock by selling a bunch of stuff and putting the rest in storage chests in empty rooms. That has helped alot. I try to keep my dock items under 2000. But the 2000 still crashes Fire Fox. And only gives me the warning on Explorer if I have another window open that is also using a lot of memory such as the Adventure Park. In researching this I found other people saying that it is a weakness in Adobe and that Adobe was not going to support Windows XP anymore. My flash Player supposedly is up to date as they offer it. But I do have Windows XP.
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Old 04-01-2012, 03:55 PM   #8
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

my dock is usually at 100 or less on this account. It undressed a ton of my pets ( I have 400) so now my dock is over packed and I have no idea who was wearing what. I'm so upset. I'm calling Ganz in the morning.
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Old 04-01-2012, 04:56 PM   #9
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

They'll gladly offer to delete items for you, but you are probably stuck adding them back to pets & storing
them.
It's a pain to move so many items, but easily doable in 2 days with breaks for other things.

A month or so ago it seems like they lowered their threshhold -
6,000+ used to be slow, but loadable.
Then suddenly it was a problem.
I had several thousand crops to sell after one of the leprechaun contests occupied my time.
Good luck.
Most accounts are now about 2000 in dock (one is 5000, one is 150ish).




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Last edited by Twizzlerz; 04-01-2012 at 04:59 PM..
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Old 04-01-2012, 05:06 PM   #10
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Default Re: Everytime I try to open my dock, it causes my flash player to crash.

View Post Originally Posted by mimigent
This also happens to me on Firefox but on Explorer. Explorer would always give me a warning about something in the "script" is making the computer run slow - do you want to abort (answer is no) but then would go ahead and load the dock. Since Explorer was my browser of choice, I decided to clean up my dock by selling a bunch of stuff and putting the rest in storage chests in empty rooms. That has helped alot. I try to keep my dock items under 2000. But the 2000 still crashes Fire Fox. And only gives me the warning on Explorer if I have another window open that is also using a lot of memory such as the Adventure Park. In researching this I found other people saying that it is a weakness in Adobe and that Adobe was not going to support Windows XP anymore. My flash Player supposedly is up to date as they offer it. But I do have Windows XP.
I also have this problem with Firefox. It crashes everytime I open my dock. IE works fine. Firefox needs to do smething about this or noone will use them anymore. It is so annoying.
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